Operations - Shopee Express, Operation Trainer Head

2 days ago

Jakarta, Indonesia Shopee Full time

DepartmentOperations

LevelExperienced (Team Lead)

LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Develop Training Need Analysis (TNA)
- Conduct On-boarding training
- Conduct regular refreshment operation training

**Requirements**:

- 5+ years of experience in Learning & Development at Express / Courier company
- Bachelor degree from any major
- Skilled in Training Management, 3PL Management, and Project Management
- Strong interpersonal skills
- Good communication skills (written and verbal)
- Expert Facilitator and able to manage all stakeholders
- Lead by example (hands-on) leadership style who can show operation solutions on the floor
- Understand and have experience in implementing and managing 3PL at all level
- Willing to travel

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