City Operation Lead

3 months ago


Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Responsible for Health, Safety, and Environment (HSE) implementation and ensuring people safety within assigned City(s)
- Leading and Managing day to day overall operations including First Mile, Sorting Center, Middle Mile & Last Mile within the assigned province(s)
- Responsible for CPP within the assigned city(s)
- Ensure the Operations team follow the company SOP & Work Instructions (WI)
- Responsible to achieve KPI target that aligned with company goals and objectives
- Responsible to coach & develop team members based on company standard Learning & Development guidelines

**Requirements**:

- Bachelor's degree from any major
- 5+ years of experience in an Express Company / Logistics Company, and managing some provinces/regions
- Skilled in Xpress / Courier Transport Operation Management (First Mile, Middle Mile, Sorting Center & Last-Mile), Project, People, and Community Management
- Excellent in problem-solving and analytical skills (Kaizen & Lean skills will be an advantage)
- Good communication skills (written and verbal)
- Lead by example (hands-on) leadership style who can show operation solutions on the floor
- Understand and have experience in operating Transport / Freight Management systems (TMS / FMS)
- Willing to travel
- Placement: available across Indonesia


  • City Operation Lead

    3 months ago


    Jakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Driver Ops

    3 months ago


    Jakarta, Indonesia Shopee Full time

    Department Operations- LevelEntry Level- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...


  • Jakarta, Indonesia PT. Mega Perintis Tbk Full time

    **Job Descriptions**: - Responsible for store sales in the city area - Responsible for running store operations. - Carry out instructions and arrange goods according to procedures. - Check stock, cleanliness, and all store conditions. **Requirements**: - Minimum 3 (three) years working experience as city coordinator / city head. Preferably having...


  • Jakarta, Indonesia World Resources Institute Full time

    **Program Overview** WRI Cities program is a global initiative dedicated to shape a future where cities work better for everyone. Our practices area span variously in Buildings, Health, Road Safety, Urban Mobility, Urban Development, Urban Government and Water. Through innovative research, deep engagement, and global partnerships, our network of local and...


  • Jakarta, Indonesia PT. City-Ad Expo Indonesia Full time

    **PT. City-Ad Expo Indonesia** berdiri sejak tahun 2003 adalah perusahaan yang bergerak dalam menangani proyek ARCHITECTURAL SIGNAGE dan PROMOTION DISPLAY di segala sektor dari Rumah Sakit, Office Tower, Real Estate, Hotel, Shopping Mall, Pabrik dan sektor lainnya di seluruh Indonesia. **Saat ini kami sedang membutuhkan**: **Operator Laser/Digital Printing...


  • Jakarta, Indonesia PT Elabram Systems Full time

    Responsible for the implementation of multiple business sub-module processes of the region - Develop relationships with regional strategic business integrators; takes the lead in building a partner ecosystem that matches customers/regions; builds brand influence in the ecosystem - Take the lead in planning and organizing regional-level branding activities;...


  • Jakarta, Indonesia Amar Bank Full time

    The MSME Operation Circle Lead is responsible for overseeing and managing the operational processes within the MSME (Micro, Small, and Medium Enterprises) segment. The role involves ensuring the smooth execution of loan processing, compliance with regulatory standards, optimizing operational efficiency, and managing a team to achieve key performance metrics....


  • Jakarta, Indonesia Moladin Full time

    **Responsibilities** - Design and implement operational flows at MOFI to support the company in becoming a leading digital multi-finance institution in Indonesia. - Oversee day-to-day operations in the lending business, including branch operations, verification processes, fiduciary processes, insurance handling, and collateral document management, ensuring...


  • Jakarta, Indonesia Moladin Full time

    **Responsibilities** - Designing and implementing operation (Head Office and Branch) at MOFI in order to support the company to be the prominent digital multi finance in Indonesia. - Supervise day to day operation and surveyor activities in lending business to achieve company KPI. - Ensuring 100% compliant of all operation activities toward the SOP and OJK...


  • Jakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Operation Development

    3 months ago


    Jakarta, Indonesia Moladin Full time

    **Responsibilities** - Maintain and Control the daily targeted of Plan Disbursement / Go Live as well as committed SLA. - Provide coaching, mentoring, and guidance to develop Branch Operations skills and knowledge. - Collaborate with Customer Experience Team to resolve inbound tickets related to operations processes. - Assist Operation Head to create and...

  • Risk/compliance Lead

    3 months ago


    Jakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...


  • Jakarta, Indonesia Citi Full time

    **Citi** **GCB RemainCo Customer Servicing Lead **is a middle management level position responsible for accomplishing results through the execution of responsibilities / activities assigned to Remainco team post Legal Day 1 of the divestiture of Citi Indonesia’s GCB business. The objective of this role is to effectively support and wind down Legacy...


  • Jakarta, Indonesia Timezone Full time

    Who is TEEG? TEEG (The Entertainment & Education Group) is one of the world’s largest entertainment brands and includes our brands Kingpin, Zone Bowling & Timezone. Worldwide we have over 300 entertainment venues; all devoted to creating remarkable experiences for our guests! Our Support Office is based in North Sydney and is a creative, collaborative &...


  • Jakarta, Jakarta, Indonesia Michael Page Indonesia Full time

    Established FirmBenefits & Perks About Our Client Our client is reputable and leading company with rapid expansion globally. Job Description Conduct comprehensive research on Indonesian market practices related to operations in auto finance.Design and optimize operational processes while establishing internal operational rules.Manage communication and...

  • Technical Operations

    4 months ago


    Jakarta, Indonesia The Coca-Cola Company Full time

    **KEY WORKING PARAMETERS** **Scope, & Impact**: - Provide technical franchise leadership and execution support to the Organizational Unit (OU) Franchise Units and bottling partners across all TI&SC functional areas. - Act as the execution arm for TI&SC strategies at the Franchise Operation and individual market levels. - Lead, drive and orchestrate the...

  • Operations Lead

    3 months ago


    Jakarta, Indonesia ATI Business Group Full time

    ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and...

  • Operations Lead

    3 months ago


    Jakarta, Indonesia ATI Business Group Full time

    ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and...


  • Jakarta, Indonesia Citi Full time

    **GCB RemainCo Records Management Lead **is a middle management level position responsible for accomplishing results through the execution of responsibilities / activities assigned to Remainco team post Legal Day 1 of the divestiture of Citi Indonesia’s GCB business. The objective of this role is to effectively support and wind down Legacy Holdings...

  • Growth Marketing Lead

    3 months ago


    Jakarta, Indonesia Glints Full time

    At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams. We’re looking for an exceptional growth enthusiast to join our marketing team at Glints...