Customer Service
3 months ago
**General Overview of the job**:
- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
**Essential Experience / Criteria**:
- Min D3 any major With GPA 2,75
- Min Fresh graduate and max 2 years in the same position (entry-level)
- Willing to work in the shifting schedule
- Experience in the customer service area
- Clear Articulation and good communication in Bahasa
- Sense Of Empathy
- Able to set a friendly tone (Smiling Voice)
- Good analytical skill
- Typing skill with WPM 50 & Accuracy 90%
**Must have**:
- **1. Basic Excel Skill (calculation, Quick calculation with Autosum, Simple data automation in cells, Format numbers, Create a table, Using manual function, Combine 2 columns or rows and able to use Google sheet**_
- **2. Fast response, effective and efficient in working**_
- **4. Able to understand and answer the question in English.**_
**Job Types**: Full-time, Contract
Contract length: 12 months
**Experience**:
- CS / CS Online / SocMed admin / CS Live Chat: 1 year (preferred)
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