Support Engineer
3 months ago
Summary Job Function
Provide technical support for custom point-of-sale software, hardware and peripherical devices over the phone or through remote management, delivering high customer satisfaction through excellent customer service. We're looking for individuals with excellent communication, technical expertise in networking and problem-solving skills to join our help desk.
Competencies
Experience providing technical support (voice) with international processes (especially US)
Experience working on a service management tool preferably ServiceNow (other alternatives Zendesk/Salesforce Service Cloud/ Freshdesk/Jira Service Management etc.)
Technical support on POS systems
Technical support in the retail/restaurant industry
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