IT Support Engineer
7 months ago
Set Up and installation software
Update patches, using software distribution tools
Provide helpdesk support and resolve problems to the end user’s satisfaction
Utilize and maintain the helpdesk tracking software
Assist with on boarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment
Maintain inventory of all equipment
Manage PC setup and deployment for new employees using standard hardware and software
Perform timely workstation hardware and software upgrades as required
Modify configurations, utilities, software default settings, etc. for the local workstation
Swapping of desktop/notebook with AIA’s provided spares when necessary
Perform Move, Add and Change (MAC) which means movement or relocation (within the same site), replacement, addition or removal of features, mode changes and upgrades to the Desktop/Notebook hardware and desktop software
Schedule and coordinate MAC activity with related users
Advice End User to backup data on the devices prior to MAC, if required
Obtain User sign-off that the MAC activity has been performed in accordance with the requirements specified in the MAC request
Experience as Support Engineer min. 2 years
Have good analyse skils
Have knowledge about O365, IT Hardware, Software
Expert to Install, test and configure new workstations, peripheral equipment
Expert to PC setup and deployment for new employees using standard hardware and software
Expert to Modify configurations, utilities, software default settings,etc. for the local workstation
Good communication in verbal and written (Indonesia and English)
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