IT Infra Support Engineer
21 hours ago
**Key Responsibilities**:
- Advanced Technical Support: Provide second-level support for escalated issues, including in-depth troubleshooting and problem-solving for hardware, software, and network-related incidents.
- Project Implementation: Participate in the planning and executing IT projects, ensuring successful deployment and integration of new technologies and systems.
- Service Improvement: Analyze recurring problems to identify root causes and implement permanent solutions to enhance service quality and user satisfaction.
- Training and Mentoring: Offer guidance and training to L1 support engineers and end-users, promoting best practices and knowledge sharing.
- Vendor Coordination: Liaise with external vendors and service providers to resolve complex issues and maintain service level agreements.
- Incident Management: Oversee the incident management process, ensuring timely resolution and communication with stakeholders.
- Documentation and Reporting: Maintain accurate documentation for system configurations, changes, and incident reports. Provide regular reports on incident trends and service performance.
**Requirements**:
- Experience in IT support, with a focus on on-site support services.
- Strong technical knowledge of IT infrastructure, including hardware, software, and network systems.
- Excellent problem-solving and analytical skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong communication and interpersonal skills, with the ability to interact effectively with team members and end-users.
- Relevant certifications in IT support and service management are preferred.
- Willing to WFO in East Jakarta
**Industry**: IT
**Period**: 12 months
**Location**: East Jakarta
Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan
Pertanyaan Lamaran:
- What is your expected salary? (in gross)
- Are you confident in communicating in English?
- Are you willing to WFO in East Jakarta?
Pendidikan:
- S1 (Diutamakan)
Pengalaman:
- L1 Desktop Support: 2 tahun (Diwajibkan)
- On-site Support Services: 2 tahun (Diutamakan)
- IT Infrastructure Systems: 2 tahun (Diwajibkan)
-
IT Infra Endpoint Support
4 months ago
Jakarta, Indonesia PT Elabram Systems Full timeReporting directly to IT Infra Support Lead - Ensure all the endpoints system are running well and compliant to company standard regulations - Works closely with IT Service Desk team and serves as an escalation point for core end user endpoint - Performs engineering activities (R&D) required to develop an endpoint solution. - Perform other duties as required...
-
IT Infra Endpoint Support
4 months ago
Jakarta, Indonesia PT Elabram Systems Full timeReporting directly to IT Infra Support Lead - Ensure all the endpoints system are running well and compliant to company standard regulations - Works closely with IT Service Desk team and serves as an escalation point for core end user endpoint - Performs engineering activities (R&D) required to develop an endpoint solution. - Perform other duties as required...
-
IT Infra End Point Support
4 months ago
Jakarta, Indonesia Elabram Systems Full timeReporting directly to IT Infra Support Lead - Ensure all the endpoints system are running well and compliant to company standard regulations - Works closely with IT Service Desk team and serves as an escalation point for core end user endpoint - Performs engineering activities (R&D) required to develop an endpoint solution. - Perform other duties as required...
-
IT Core Infra
4 months ago
Jakarta, Indonesia PT Hipernet Indodata Full time**KUALIFIKASI**: - Pendidikan mínimal S1 dengan pengalaman sebagai System Admin (Core Infra/Data - Center) mínimal 3 (tiga) tahun. - Memiliki pengetahuan mengenai Infrastruktur Server, Storage dan Backup. - Wajib memiliki sertifikat VMware Certified Technical Associate (VCTA), Microsoft Certified System Engineer (MCSE) - Core Infra opsional (salah satu) -...
-
IT Infra Security Staff
4 months ago
Jakarta, Indonesia Samsung Electronics Full timePosition Summary - Responsible of managing and operating on-premise IT infrastructure - Perform day to day IT support for internal office - Responsible of managing, maintaining, and ensuring office IT infrastructure security and policy - Identification of security vulnerabilities and assist in the formulation of mitigation plans - Perform troubleshooting for...
-
IT Help desk/ Infra Engineer
3 months ago
indonesia - jakarta RGF HR Agent Recruitment Full time- Helpdesk on Device Maintenance- Defining Client's Requirement and considering the best solution- Other related tasks as assigned- Bachelor ( IT Major)- Has experience minimum 2 Years as IT Helpdesk/ Infra Engineer- IT Helpdesk / Tier1 Device maintenance of Office equipment (PC, Projector, Printer, mobile phone etc) - PC troubleshoot - O365's troubleshoot-...
-
IT Infra Security Senior
4 months ago
Jakarta, Indonesia Samsung Electronics Full timePosition Summary - Responsible of managing and operating on-premise and cloud IT infrastructures - Responsible of managing, maintaining, and ensuring office IT infrastructure/cloud security and policy - Identification of security vulnerabilities and assist in the formulation of mitigation plans - Perform troubleshooting for on-premise/cloud infrastructure...
-
IT Help desk/ Infra Engineer
3 months ago
Jakarta, Jakarta, Indonesia RGF HR Agent Recruitment Full timeHelpdesk on Device Maintenance Defining Client's Requirement and considering the best solution Other related tasks as assigned Bachelor ( IT Major) Has experience minimum 2 Years as IT Helpdesk/ Infra Engineer IT Helpdesk / Tier1 Device maintenance of Office equipment (PC, Projector, Printer, mobile phone etc) PC troubleshoot O365's troubleshoot...
-
DevOps Engineer
4 months ago
Jakarta, Indonesia PT Nasari Indonesia Full time**Jobdescription** - Set up, plan, lead and monitor continuous integration process and delivery process - Maintain software configuration management tools to support configuration identification, control, reporting, and delivery of all software. - Collect and analyze software build metrics in support of software Maintenance activities. - Ensuring individual...
-
Senior IT Infra Network Associate
4 months ago
Jakarta, Indonesia PT ALTO Network Full timeCOMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. **DESIGNATION**: Senior IT Infra Network...
-
Network Operations Center Engineer
4 months ago
Jakarta, Indonesia Sea Limited Full timeEngineering and Technology - Sea Labs Indonesia, Jakarta - Entry Level - Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues timely to bring Shopee's service...
-
Data Center Engineer
4 months ago
Jakarta, Indonesia Super Indo Full timeDescription- Data Center Engineer (System Administrator) dalam Divisi IT- Responsibilities- Manage Data Centers and availability - Manage Active Directory (user, HA & replication) - Manage MS Exchange (mailbox, db, mail traffic, etc.) - Manage Domain Controller (servers) - Manage Server Storage Space (monitor, analyze, report, suggest) - Manage Storage Area...
-
Infra Engineering
4 months ago
Jakarta, Indonesia MHNexus Full timeResponsibilities: - Build, administer, monitor, manage cloud AWS and GCP - Manage CI/CD pipeline. - Implement automation for testing, deployment and configuration. - Manage and maintain monitoring stack. - Maintain and enhance documentation. - Manage and monitor all installed systems and infrastructure **Requirements**: - Linux or Unix knowledge and...
-
Network Operations Center Engineer
4 months ago
Jakarta, Indonesia Sea Limited Full time**Network Operations Center Engineer (Marketplace) - Sea Labs** Engineering and Technology - Sea Labs Indonesia, Jakarta Entry Level Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve...
-
Resident Engineer
4 months ago
Jakarta, Indonesia GECO Asia Full time**Resident Engineer (Nutanix)**: GECO Asia is a top digital transformation company focused on delivering high-quality Digital Talent Solutions. We're dedicated to excellence and innovation in all our projects. We're currently seeking a talented individual to join our team as a Resident Engineer in Indonesia. **Job Requirements & Qualifications**: -...
-
IT Support
5 months ago
Jakarta, Indonesia PT IT Service Centre Full timePersyaratan - Diutamakan aktif berbahasa inggris - Memiliki pengalaman troubleshooting komputer - Familiar Dengan Microsoft Apps, Hardware, OS, & Supporting Aplication Lainnya Tanggung Jawab
-
Sr DevOps Engineer
4 months ago
Jakarta, Indonesia Abhidi solution SDN BHD Full time**Experience required - **Minimum 3+ year of good experience as DevOps engineer on AWS/GCP cloud environment. Experience writing Hashicorp Terraform configurations and modules, experience in DevOps and GitOps models with infra as code, config as code, policy as code, etc. Good understanding and Experience with containers related technologies and CI/CD tools...
-
Technical Support Engineer
4 months ago
Jakarta, Indonesia admin@upp.co.id Full time**TECHNICAL SUPPORT ENGINEER** **Description** We are looking for a qualified Technical Support Engineer to join our Sales Team and help us to achieve our goals. Highly skilled individual is required with the Following qualifications: - Knowledge of Engineering Heat Exchanger Products and be able to sizing suitable product and able to calculate heat and...
-
Support Engineer
4 months ago
Jakarta, Indonesia Kartu Prakerja Full timeKartu Prakerja is Indonesia’s premier and end-to-end digital, skill development program. The program aims to complement and fill the gaps in education and vocational training institutions in order to meet future skills demands. Since April 2020, Kartu Prakerja has successfully helped 16.42 million effective beneficiaries in 514 regencies/cities in...
-
Network Operations Center Engineer
4 months ago
Jakarta, Indonesia Shopee Full timeDepartmentEngineering and Technology- LevelEntry Level- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve...