Cts Customer Success

2 weeks ago


Jakarta, Indonesia PT Atlas Copco Indonesia Full time

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**_ Did you know that _**

**The role**

Do you get energy when you can make your **customers happy**? Is your day successful when you were able to help them,

whether they speak(local language) or English? Do you like to work in an environment where **innovation and sustainability** play an important role?

Come and join a **team** where the Sales & Marketing Manager and your colleagues will be happy to support you with their expertise.

**Job description**
- Call/visit customers in a regular basis to understand it's business, processes and build solid relationships
- Work to achieve 100% connected machines in the compressor room and make sure that customers are registered in Smartlink
- Work to achieve 100% serviced machines in the compressor room
- Find new business opportunities, upselling, cross selling and climbing the service ladder
- Monitor the uptime of the contracted machines and create an action plan to keep it in the highest levels
- Increase the customer satisfaction and NPS levels
- Use C4C to manage calls, leads, opportunities, customer base and activities
- Work together with the sales engineers, building customer-oriented proposals

**Experience requirements**
- Experience on machinery and/or service sales & marketing would be an advantage

**Knowledge**
- Knowledge in Compressed Air System will be highly considered
- Able to operate Microsoft Office Applications
- Have a good command of written and spoken English. Excellent presentation and communication skills

**Educational requirements**
- University degree in technical or commercial field or similar through experience

**Personality requirements**
- Collaborative and empathetic
- A very creative thinker, not just technically but also commercially
- Dynamic and proactive
- Strong believer there is always a better way of doing things
- Resilient, capable of facing objections and deal with conflicts
- Be able to engage, connect to other people and build solid relationships

**Country and city description**

Indonesia, Jakarta

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.



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