Trade Desk Support Specialist

1 week ago

Jakarta, Indonesia EXANTE Full time

**About EXANTE**

EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.

Our proprietary trading platform enables direct market access to 1M financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options.

We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:

- We believe that freedom is an inherited right
- We are catalysts
- We defend privacy
- We cater to our customers to an unprecedented degree

As a Financial company, we know our investment priorities. We invest in our people.

**About the Role**

We are seeking a highly motivated and detail-oriented **Trade Desk Support Specialist** to provide operational and technical support to our trading team. In this role, you will act as a liaison between traders, IT, and operations, ensuring the seamless execution of trades and the resolution of technical and operational issues. Your ability to work under pressure, troubleshoot complex problems, and maintain a strong understanding of trading systems and financial markets will be critical to success.

Reporting line: Trade Desk Lead

Worksite: remote

**Responsibilities**:

- ** Trade Support**:

- Monitor and manage trading activity across multiple platforms to

ensure accurate and timely execution of trades.
- Assist traders in resolving trade discrepancies, breaks, or errors by coordinating with internal and external counterparties.
- ** System Monitoring and Issue Resolution**:
optimal performance and uptime.
- Identify, troubleshoot, and escalate technical or operational issues to the relevant teams, ensuring prompt resolution.
- ** Client and Broker Liaison**:

- Act as a point of contact for brokers, clients, and internal teams for

trade-related queries and issues.
- Maintain strong relationships with external counterparties to facilitate smooth trade execution.
- ** Reporting and Documentation**:

- Generate and distribute daily, weekly, and ad-hoc reports on trade

performance, system metrics, and issue resolution.
- Document processes, workflows, and resolution steps to build a knowledge base for the trade desk.
- ** Compliance and Risk Management**:

- Ensure all trading activities comply with regulatory and internal

policies.
- Identify and report potential risks or breaches in compliance to appropriate stakeholders.

**Requirements**:

- Bachelor’s degree in Finance, Economics, Computer Science, or a related

field.
- 1-3 years of experience in trade support, operations, or a similar role within financial services.
- Familiarity with trading platforms (e.g., Bloomberg, FIX Protocol, EMS/OMS systems) and financial instruments (e.g., equities, derivatives, FX).
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills to interact with technical and non-technical stakeholders.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Proficiency in Excel and familiarity with programming languages (e.g., Python, SQL) is a plus.

**Key Competencies**:

- Technical aptitude to understand trading systems and tools.
- Strong interpersonal skills for effective collaboration with diverse teams.
- Proactive approach to identifying and resolving issues.
- A strong sense of urgency and commitment to deliver high-quality support.

**Work Environment**:

- Fast-paced and dynamic environment, requiring to work shifts to support

trading activities across global markets.

**Benefits**
- Competitive salary & performance-based bonus programs
- Corporate benefits (choose your preferred options)
- Truly inspiring culture, pleasant and informal work environment
- Ongoing education & training programs
- Opportunity to network and connect in the Corporate Events
- Global career opportunities
- Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.

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