Customer Service Support Coordinator

4 weeks ago


Bandung, Indonesia PT SIMGROUP (SOURCING HO) Full time

Membantu mengedukasi customer dan mitra dalam menggunakan produk perusahaan
- Melayani pertanyaan, komplain dari customer dan mitra perusahaan
- Memonitor berbagai chanel komunikasi perusahaan termasuk call center, social media, website, dan meresponnya dengan segera
- Mengumpulkan feedback dari customer dan mitra, mengamati permasalahan-permasalahan yang dihadapi oleh customer dan mitra
- Melakukan tugas-tugas administratif terkait dengan akun para mitra

**Kualifikasi**:

- **Min S1 PSIKOLOGI**:

- Skill komunikasi yang baik dalam Bahasa Indonesia dan memiliki artikulasi jelas
- Berpengalaman di bidang customer service (diutamakan)
- Berpengalaman di bidang sales
- Memiliki rasa empati
- Vaksinasi mínimal sudah Dosis 2
- Mampu berbahasa Inggris dengan komunikasi pasif mínimal

Jenis Pekerjaan: Kontrak



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