Cluster HR Manager
2 weeks ago
Your day-to-day
As Cluster HR Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotels. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.
People
- Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
- Educate and train managers on HR disciplines to foster productivity and enhance performance
- Welcome and conduct new team member orientation
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees
- Ensure hotel or company hiring standards and applicable laws and regulations are followed
- Build great relations with outside contacts
Lead the implementation of Talent Development initiatives, succession and workforce planning strategies within the business.
Partner with the L&D team to implement L&D strategy around induction, employee performance, development and education. Lead and facilitate management training as and when required.
Financial
- Help create the Human Resources department budget and control expenses
- Monitor staffing to manage payroll costs
Guest Experience
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
- Ensure compliance with relevant employment laws and hotel or company policies and procedures
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
- In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
- Bachelors degree / higher education qualification / equivalent
- 3 years of related experience in HR leadership role
- Professional HR designation preferred
- Ability to maintain confidentiality to the extent possible in all HR related matters
- Must speak local language
- Other languages preferred
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