Customer Care Transformation
2 days ago
Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. We are looking for Customer Care Transformation & Intelligence Executive who will be based in Jakarta Customer Care Transformation & Intelligence Executive is responsible to transform the way of working of RRP Customer Care via digitalization to accelerate the growth, scalability and deliver ultimate consumer experience. You also need to ensure how we can translate abundant of data into actionable insights for business future plan. You will work on high-profile projects, Working as One Team with multiple stakeholders from Commercial, Marketing & Operations colleagues to enhance the experience along the entire customer journey. Your 'day to day': - Establish projects which eliminate consumer pain points and transform/improve customer experience via digitalization - Familiarize yourself with the wider business, helping to develop and maintain consistency, proven to deliver high NPS scores which in turn generate repeat business. Support the development and coordination of implementing commercial plans and projects - Work closely with our RTM & Consumer Experience Teams to help optimize engagement and drive acquisition through lead generation and onboarding initiatives - Work on optimizing the customer experience in via digital Customer Care touchpoints as well as working on projects that brand - Support the focus on customer experience throughout the entire customer journey, by driving the use of customer insights, including the outputs of our acquisition & retention programs - Have a determined approach to maximizing brand in our service delivery, helping to future-proof our secret recipe - Help to support the deployment of Digital Customer Care tools by identify and create the suitable Deployment Plan that can be acknowledge by the whole RRP Team stakeholders Who we're looking for: - Bachelor’s or master’s degree from any major - 2-3 years experience in FMCG/corporate/tech start up's Product Management & Consumer Experience Team - Strong drive for results and firm decision-making as the result of comprehensive understanding towards objective - Experienced in business transformation & digitalization - Solid business perspective to allow strategic recommendations towards excellence deployment - Courageous, comfortable with ambiguity, and agile working environment - Excellent collaboration and communication skill for internal and external partner - Fluency in English, both written and verbal What we offer: Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: - Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. - Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. - Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress. - Take pride in delivering our promise to society: to deliver a smoke-free future To join our growing team
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Customer Care Transformation
2 days ago
Jakarta, Indonesia PT HM Sampoerna Tbk. Full timeBe a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and...
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Customer Care
2 days ago
Jakarta, Indonesia PT SUPER SPRING Full timePT SUPER SPRING berdiri sejak 2008 dan memfokuskan diri pada teknologi GPS. Diawali dengan produk GPS Navigasi (petunjuk jalan) yang kemudian berkembang ke produk GPS Tracker (pelacak kendaraan). Bekerja sama dengan penyedia peta: GoogleMaps dan operator terbaik di Indonesia: Telkomsel. Saat ini SUPERSPRING memiliki 43 kantor cabang di seluruh Indonesia...
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Customer Care Supervisor
4 days ago
Jakarta, Indonesia PT. INTI PRIMA RASA Full timeResponsible to handling call center for customer complaints / PFS Care - Handling customer service for follow up customers - Must be able to handling and maintain emotions customers **Requirements**: - At least 3 years in Call Center / Customer Care - Must be able to handling and maintain emotions customers - English is a must - Communicative and good...
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Customer Care Lead
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Customer Care Manager
20 hours ago
Jakarta, Indonesia PT SUPER SPRING Full timeDevelop and implement client services standard operation procedures (SOP). - Ensure that the Customer Care team is working efficiently. - Handling inquiries related within the Customer care Department to ensure the effectiveness and on-time implementation. - Monitor the customer care department, internal databases that consist the information are clear and...
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Customer Care Specialist
1 week ago
Jakarta, Indonesia Kuehne+Nagel Full timeYou will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. **YOUR ROLE **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer...
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Customer Care
7 days ago
Jakarta, Indonesia PT SUPER SPRING Full timePT SUPER SPRING berdiri sejak 2008 dan memfokuskan diri pada teknologi GPS. Diawali dengan produk GPS Navigasi (petunjuk jalan) yang kemudian berkembang ke produk GPS Tracker (pelacak kendaraan). Bekerja sama dengan penyedia peta: GoogleMaps dan operator terbaik di Indonesia: Telkomsel. Saat ini SUPERSPRING memiliki 43 kantor cabang di seluruh Indonesia...
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Sea Logistics Isc Customer Care Specialist
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Customer Care
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Jakarta, Indonesia PT Mustika Land Full timePersyaratan Pendidikan mínimal S1 jurusan semua jurusan Pengalaman kerja mínimal 3 tahun sebagai Customer Care atau Marketing Promo di industri properti Memiliki kemampuan komunikasi yang baik secara verbal maupun non-verbal Memiliki ide-ide kreatif Teliti, jujur, dan berintegritas Tanggung Jawab Merespon pesan atau telepon dari konsumen di berbagai...
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Admin Customer Care
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Customer Care Executive
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Jakarta, Indonesia Siemens Healthineers Full timeDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...
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Customer Care Staff
20 hours ago
Jakarta, Indonesia Samora Group Full time**Requirements**: - At least **1** year of working experience **in the related field in **consumer goods company**: - Required skill(s)**:Customer Care, Relationship Management, MS Office**: - ** Knowledge of CRM Systems is a plus**: - ** Good command in English both oral and written**: - Customer orientation and able to adapt/ respond to different...
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Customer Care B2B Team Leader
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Customer Care B2B Team Leader
2 days ago
Jakarta, Indonesia Global Tiket Network Full timeWe think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. - That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing...
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Customer Care
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Internship - Sea Logistics, Customer Care
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Customer Care Supervisor, Onboarding
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Jakarta, Indonesia Kuehne+Nagel Full timeJoin our dedicated Sea Logistics Customer Care team in Birmingham and play a key role in the transportation of our customers’ goods on their journey across the globe, ensuring attention to detail and excellent customer service. **YOUR ROLE **:You will support + where relevant, lead a team supporting our customers by providing a best-in-class onboarding...
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Sea Logistics
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Jakarta, Indonesia Kuehne+Nagel Full timeAre you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Jakarta, Indonesia branch is looking for a new Customer Care Specialist to join their Sea Logistics Import team. - ** Your Role **:You will support customers by...
