Trainer & Quality Assurance (Tqa) Contact Center

1. Wanita 2. S1 3. Kemampuan berbahasa Inggris (80%) 4. Umur Maksimal 30th 5. Experience 1 tahun sebagai trainer - Telesales 6. Disiplin, Interaktif, kreatif, inisiatif, bertanggung jawab 7. Komunikasi publik (presentasi/mengajar) 8. Menguasai microsoft office basic (excell, power point) **Yang didapat**: 1. GP (gross) UMR + Tunjangan 2. BPJS 3....

Evaluate Team Operation as quality assurance - Giving Feedback - Doing calibration meeting - Create report result evaluation **Qualifications** - Experienced in Call Center (Call Center/ Collection/ QA) for 1 year - Understand Microsoft Excel / Microsoft Office - Excellent Communication Skill - Minimum Diploma 3 - Max 35 years old - Detail oriented

**Job Description**: - Evaluate Team Operation as quality assurance - Giving Feedback - Doing calibration meeting - Create report result evaluation **Qualifications**: - Experienced in Call Center (Call Center/ Collection/ QA) for 1 year - Understand Microsoft Excel / Microsoft Office - Excellent Communication Skill - Minimum Diploma 3 - Max 35 years...

Kualifikasi: - Pria / Wanita - Usia maksimal 30 tahun - Pendidikan min.D3 - Memiliki pengalaman sebagai Inbound Contact Center di Asuransi mínimal 1 tahun - Domisili di Jakarta dan sekitarnya **Education**: - D1-D4 (required) **Experience**: - Inbound Contact Center di Asuransi: 1 year (required)

Supervise, evaluate and assess the quality of call agents from voice recording and SR recording carried out by agents both inbound and outbound **Job Qualifications**: - Diploma or Bachelor from any major - Have experience as Quality Assurance in the field of Call Center - Detail oriented - Placement in Tipar Cakung, Jakarta Utara **Disclaimer**:

Persyaratan **Requirement**: Educational Background min D3 any major IPK min 2.75 Fluent English and excel proficient is a must Experience as Supervisor Contact Center BPO (Contact center min 1 th) Experience at industry ecommerce Ready for shifting and work under presure Tanggung Jawab **Job Desk**: Coordination with Client and other...

**About the role**: As Contact Center, you will be responsible for providing the best service for majoopreneurs as well as handling and resolving customer problems through various majoo channels **What you will do**: Providing the best service for majoopreneurs Handling and solving customer problems through various majoo channels Communicating customer...

Persyaratan **Status Kontrak**: Outsourcing Pria/Wanita Usia maksimal 25 tahun (Belum berulang tahun ke 26) Pendidikan min. D3 Sederajat Diutamakan jurusan Komunikasi & Public Relation Memiliki kemampuan komunikasi & mendengarkan aktif Diutamakan memiliki pengalaman Call Center/Contact Center Memiliki kualitas suara yang baik Bersedia bekerja...

Pria/Wanita Usia maks.35 tahun Pendidikan min.D3 Diutamakan memiliki pengalaman min.1 tahun sebagai Inbound Contact Center Domisili di jakarta dan sekitarnya

Set up appointments from TD-generated leads - Communicate with Operations on appointments set - Oversee Qiscus and provide business leaders with a daily overview Requirements: - Having at least a Diploma degree from any reputable university - At least 3-5 years of working experience in Contact Center - Having sales & customer services skills to be able to...

**Requirements**: - D3 /S1 - Good command of the English language - Advanced presentation, interpersonal, time management - Coordinates all assigned projects - Vaccinated Min 2nd dose - Has been in the role of QA Specialist in contact center environment - 1 - 3 years working experience - Typing skill min 50 WPM - Review, rate voice using CSAT/DSAT Audits...

Deskripsi Pekerjaan: Melakukan pemenuhan preferensi konsumen serta memastikan pelanggan tidak kesulitan. Melakukan inound dan outbond center, mengirimkan survei melalui beragam platform, mempromosikan kegiatan ataupu penjualan melalui notifikasi, menyampaikan progres pemesanan. Menjawab panggilan telepon dari pelanggan untuk menyelesaikan masalah yang...

DepartmentOperations- LevelEntry Level- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

Company Description PT Artha Dana Teknologi merupakan perusahaan teknologi finansial di Indonesia yang menyediakan layanan pinjam meminjam uang berbasis teknologi informasi atau yang sering disebut Peer to Peer (P2P) Lending. Berawal dari banyaknya permintaan masyarakat yang tidak berhasil mendapatkan pelayanan produk keuangan oleh bank di Indonesia, PT...

Persyaratan - Pendidikan D3/S1 - IPK min. 2.75 - Pengalaman min. 1th sebagai WFM - Terbiasa scheduling, forecasting (zendesk, erlang, salesforce, dll) - Komunikatif - Menguasai Ms. Excel & Power Point - Penempatan BSD Tanggung Jawab - Melakukan pengecekan dan tindak lanjut log DC terkait attendance, adherence setiap agent contact center - Analisis data...

-Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances...

**Responsibilities for Quality Assurance** - Create quality measurements to track improvement in products by creating a standard test case document for execution test - Execute quality improvement testing and activities (manual and automatic testing) - Develop quality assurance standards and company processes - Ensure products meet customer expectations and...

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it! Our strength lies in our internal values, namely **Passion**...

IT Quality Assurance - Education: Bachelor Degree in IT/Computer Science or related major - Language: English Communicative Level - Experience: Minimum 2 years IT Quality Assurance in Banking or Insurance Industry - Experience testing mobile Application would be an advantage - Must have experience in manual quality assurance - Analytical mind "Waspada...

Contact Center Agent (CCA) OJK Contact center agents are customer service takes calls from customers answering questions or addressing any concerns they may have. Duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems according to the KPI that has...