Customer Successful Manager

6 days ago


Jakarta, Indonesia Advance Intelligence Group Full time

Headquartered in Singapore, Advance Intelligence Group
**a Series D 'Double Unicorn' valued at US$2 billion**, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has over 2000+ employees and has presence across South and Southeast Asia, Latin America and Greater China serving 1,000+ enterprise clients, 75,000+ merchants and 20 million+ consumers. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar, Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI. We are also ranked as the
**No.1 Top Startups in Singapore by Linkedin for 2021.**

We serve enterprise, consumers and merchants through our key Business Units:

- ADVANCE.AI is a leading big data and AI company providing digital transformation, fraud prevention and process automation solutions for enterprise clients in banking, fintech, retail and e-commerce.
- Atome Financial offers consumers greater financial access through technology with its suite of products including Atome, a leading "buy now pay later" brand, and digital lending services such as our flagship brands Kredit Pintar, and ND Finance.
- Ginee is a leading e-commerce merchant services technology platform serving numerous markets in Southeast Asia; providing comprehensive digital solutions for e-commerce, retail, brand and enterprise customers.

We are united by a shared vision and purpose: to Advance with Intelligence for a Better Life-for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

- We foster an INNOVATION mindset
- We achieve results with EFFICIENCY and excellence
- We take pride in the QUALITY of our work
- We uphold INTEGRITY in all we do
- We embrace COLLABORATION to work across business lines and borders

About Advance Intelligence Group

Headquartered in Singapore, Advance Intelligence Group is an Al-driven technology company with over 1500+ employees serving 1,000+ enterprise clients, 50,000+ merchants and 10 million+ consumers across 12 markets worldwide.

We serve enterprise, consumers and merchants through our key Business Units:
ADVANCE.AI is a leading big data and AI company providing digital transformation, fraud prevention and process automation solutions for enterprise clients in banking, fintech, retail and e-commerce.

Atome Financial offers consumers greater financial access through technology with its suite of products including Atome, a leading "buy now pay later" brand, and digital lending services such as our flagship brands Kredit Pintar, ND Finance and Advantee.

Ginee is an e-commerce merchant services technology platform providing comprehensive digital solutions for e-commerce, retail, brand and enterprise customers.

We are united by a shared vision and purpose: to Advance with Intelligence for a Better Life-for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

- We foster an INNOVATION mindset
- We achieve results with EFFICIENCY and excellence
- We take pride in the QUALITY of our work
- We uphold INTEGRITY in all we do
- We embrace COLLABORATION to work across business lines and borders

**Responsibilities**:
- Develop healthy customer relationships that promote retention and loyalty.-
- Build trust and transparency with customers-
- Identify new opportunities for upselling and monitoring accounts for renewal.-
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company-
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs-
- Liaise with internal teams to resolve customer issues-
- Assist in creating training courses and educational materials for other members of the department-
- Track customer analytics to understand user behavior and identify potential product features proactively-
- Work closely with project management, product, marketing teams and tech support teams to communicate root causes for customer success or failure. Provide input for product enhancement and development through Feedback collection sessions.**Qualifications**:
- 5+ years in customer service or customer success position strongly preferred-
- Working with data to extract insights about customer usage patterns is advantageous-
- Experience within Fintech/Banking/Finance/AI space-
- Experience working with brand image and promoting value through customer experience-
- Exceptional ability to communicate and foster positive business relationships-
- Technical skills required as they relate for the use of the product to service to be solid-
- Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed-
- Strong organization and presentation skills-
- A propensity for relati



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