IT Service Desk Manager
4 months ago
Acting as a Point of Contact (POC) for project related.
Manage and responsible in delivering services as per the expected by customer.
Being the escalation contact for critical issues.
Plan, organize, and resource allocation.
Monitoring daily ticketing problem progress.
Routine Performance Review.
Make a Periodic Performance Report to customer.
Set targets to ensure that all support-related activities are handled with an effective and timely manner.
Ensure the delivered service is according to the Information Technology Service Management (ITSM) standard.
Degree in Informatics Technique, Information Systems, or Computer Engineering
Minimum 6 years working experience as Service Desk Manager or related roles
Experience of managing/leading an IT service team at least 6 years
Strong understanding of complex IT infrastructure and IT service management best practices (ITIL framework).
Good understanding in network, cloud, server, storage, virtualization, etc.
Proficiency in English language and Bahasa Indonesia is essential to communicate with local dan global team.
Project based
**Location**: BSD City Tangerang but Willing to be assigned out of town
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