IT Service Desk Analyst

5 months ago

Jakarta, Indonesia Schlumberger Full time

**About us**

We are a global technology company, driving energy innovation for a balanced planet.

Together, we create amazing technology that unlocks access to energy for the benefit of all.

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

The Tender Coordinator is a Commercial Center position responsible for ensuring high quality preparation of tenders, proposal and qualifications that communicate the value of our service offerings. The Tender Coordinator ensures standard Tender templates and formats are adhered to, and keeps the tender team informed on the schedule and internal deadlines of the submission.

**Roles and Responsibilities in Junior Level Role**
- Provide second-line investigation and diagnosis.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Escalate unresolved incidents and service requests within agreed timescales.
- Log incident and service request details per help desk procedures.
- Communicate with customer regarding incident progress.
- Ensure tickets are updated at all times until issues are resolved.
- Conduct customer satisfaction callbacks and surveys.
- Complete GET IT training for On-Site Support Analysts.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs.
- Maintain Global Asset Management database with updates related to the assigned hardware.
- Perform Install, Move, Add and Change tasks.
- Perform hardware and software maintenance and support.
- Participate in IT team and follow up on objectives and key performance objectives.

**Qualifications and Experience**:

- Diploma or Bachelor degree in IT Major.
- 0-3 years of experience in the same field.
- Excellent verbal and written communication skills.
- Ability to manage several projects simultaneously while working under pressure to meet deadlines.
- Capable of working in groups as well as independently.
- Professional management of employee relationships at all levels.
- Team player with an enthusiastic approach to fresh challenges.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

  • Marketing IT Help Desk Indonesia

    5 months ago

    Jakarta, Indonesia IT Help Desk Indonesia Full time

    **Kualifikasi**: - Usia Maksimal 28 Tahun - Pengalaman mínimal 1 tahun dibidang Advertising & Promotion (Sales Marketing) - Memiliki Kreatifitas, Motivasi Tinggi dan Jujur - Memilili kepribadian, Jaringan Luas dan Komunikasi yang baik - Mampu menjalankan dan membuat rencana anggaran promosi marketing - Mengarahkan dan Mengkoordinasikan kegiatan yang...

  • Global Service Desk Manager

    5 months ago

    Jakarta, Indonesia Youtap Limited Full time

    **This is a senior role and reports to the Head of Services with a dotted line to the CEO.** **Key Responsibilities**: You will have a deep understanding of Jira Service Desk and its escalation capabilities. You will be used to managing priority tickets and service level agreements. You will perform the following functions: - **Service Desk...

  • Service Desk

    5 months ago

    Jakarta, Indonesia PT GANENDRA PARAKA SATRIA Full time

    **PT. Ganendra Paraka Satria (Ganendra Solutions)** adalah perusahaan Headhunter & penyedia tenaga kerja alih daya (outsourcing) yang dimana saat ini sedang membutuhkan **Service Desk / IT Support **dengan kualifikasi: **Kualifikasi**: - Pendidikan mínimal Diploma (D3) dalam ilmu komputer atau bidang terkait - Diperlukan mínimal 3 (tiga) tahun pengalaman...

  • IT Service Desk

    5 months ago

    Jakarta, Indonesia Lintas Media Danawa Full time

    Issue and manage problem-and-incident tickets - Serve as the first point of contact for customers seeking technical assistance related to Network / Infrastructure / Data Center / IT Service Management - Create daily, weekly, and monthly incident reports **Job Requirements** - Minimum Diploma Degree (D3), majoring in Information System or Information...

  • Customer Service

    5 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...

  • IT Service Desk Engineer

    5 months ago

    Jakarta, Indonesia Unit4 Full time

    Company Description Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry. We are in Business for People, empowering people in service organizations with innovative Enterprise...

  • IT Service Desk Engineer

    5 months ago

    Jakarta, Indonesia Unit4 Full time

    **Company Description** Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry. We are in Business for People, empowering people in service organizations with innovative...

  • IT Service Desk

    5 months ago

    Jakarta, Indonesia Lintas Media Danawa Full time

    **Location: TB Simatupang, South Jakarta** - Issue and manage problem-and-incident tickets - Serve as the first point of contact for customers seeking technical assistance related to Network / Infrastructure / Data Center / IT Service Management - Create daily, weekly, and monthly incident reports **Job Requirements**: - Minimum Diploma Degree (D3),...

  • Customer Service

    5 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • Managed Services Client Service Desk Administrator

    5 months ago

    Jakarta, Indonesia NTT Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Managed Services Client Service Desk Administrator

    1 month ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • IT Service Desk Engineer

    5 months ago

    Jakarta, Indonesia Thales Full time

    Location: Jakarta, Indonesia In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Thales...

  • Asset Servicing Analyst

    5 months ago

    Jakarta, Indonesia Citi Full time

    The Securities & Derivatives Analyst 2 is an intermediate level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client securities and...

  • Service Desk Specialist

    5 months ago

    Jakarta, Indonesia INFUSE Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

  • Ms Client Service Desk Agent

    1 month ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Ms Client Service Desk Agent

    1 month ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Managed Services Client Service Desk Administrator

    5 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • IT Service Desk Manager

    5 months ago

    Jakarta, Indonesia KSPS Full time

    Acting as a Point of Contact (POC) for project related. Manage and responsible in delivering services as per the expected by customer. Being the escalation contact for critical issues. Plan, organize, and resource allocation. Monitoring daily ticketing problem progress. Routine Performance Review. Make a Periodic Performance Report to customer. Set...

  • Managed Services Client Service Desk Administrator

    5 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Front Desk Service Agent

    5 months ago

    Jakarta, Indonesia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...