IT Service Desk Engineer

6 months ago

Jakarta, Indonesia Unit4 Full time

Company Description

Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

**Job Description**:
Place in the organization

The IT Service Desk Engineer reports to the Team Lead IT Support.

Purpose of the function

Service Requests which can be resolved via standard operational procedures will be resolved by the IT Service Desk Engineer.

Output area’s
- As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.
- Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.
- Triage tickets to the relevant groups and follow-up
- Update the Service Now system with relevant information and
- Communication with end users and back-end departments
- Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage

**Qualifications**:
Job requirements
- ICT related Bachelor level of knowledge with focus on Microsoft technologies
- At least 1-2 years experience in IT support and experience in a similar function is an absolute pre.
- Excellence communication skills both oral, writing and listening in English.
- Analytical ability combined with IT knowledge and organizational knowledge (gaining during the first period of the job) in order to (let) solve tickets.
- Highly service oriented to customers in order to solve their issue and or request. Creating a high customer satisfaction is important.

Additional Information

A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.

At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

There is also time for you to have fun participating in social events organized by our Unit4Fun group, time for solidarity causes with our Unit4Cares group, time for sports with Unit4Moves and time to be conscious about the role of women in technology with our Business Women Network

  • IT Service Desk Engineer

    6 months ago

    Jakarta, Indonesia Unit4 Full time

    **Company Description** Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry. We are in Business for People, empowering people in service organizations with innovative...

  • IT Service Desk Engineer

    5 months ago

    Jakarta, Indonesia Thales Full time

    Location: Jakarta, Indonesia In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Thales...

  • Global Service Desk Manager

    5 months ago

    Jakarta, Indonesia Youtap Limited Full time

    **This is a senior role and reports to the Head of Services with a dotted line to the CEO.** **Key Responsibilities**: You will have a deep understanding of Jira Service Desk and its escalation capabilities. You will be used to managing priority tickets and service level agreements. You will perform the following functions: - **Service Desk...

  • Marketing IT Help Desk Indonesia

    5 months ago

    Jakarta, Indonesia IT Help Desk Indonesia Full time

    **Kualifikasi**: - Usia Maksimal 28 Tahun - Pengalaman mínimal 1 tahun dibidang Advertising & Promotion (Sales Marketing) - Memiliki Kreatifitas, Motivasi Tinggi dan Jujur - Memilili kepribadian, Jaringan Luas dan Komunikasi yang baik - Mampu menjalankan dan membuat rencana anggaran promosi marketing - Mengarahkan dan Mengkoordinasikan kegiatan yang...

  • IT Service Desk Manager

    5 months ago

    Jakarta, Indonesia KSPS Full time

    Acting as a Point of Contact (POC) for project related. Manage and responsible in delivering services as per the expected by customer. Being the escalation contact for critical issues. Plan, organize, and resource allocation. Monitoring daily ticketing problem progress. Routine Performance Review. Make a Periodic Performance Report to customer. Set...

  • Service Desk

    5 months ago

    Jakarta, Indonesia PT GANENDRA PARAKA SATRIA Full time

    **PT. Ganendra Paraka Satria (Ganendra Solutions)** adalah perusahaan Headhunter & penyedia tenaga kerja alih daya (outsourcing) yang dimana saat ini sedang membutuhkan **Service Desk / IT Support **dengan kualifikasi: **Kualifikasi**: - Pendidikan mínimal Diploma (D3) dalam ilmu komputer atau bidang terkait - Diperlukan mínimal 3 (tiga) tahun pengalaman...

  • IT System Engineer

    6 months ago

    Jakarta, Indonesia ITConnexion Full time

    This **IT System Engineer (Service Desk) **role is best suited to those working in the Information Technology area with at least 2-years of experience supporting multiple client environments. The responsibilities of this role include: - Remote IT support for English speaking Australian based clients - Build, maintain, and update site configuration details...

  • Customer Service

    5 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...

  • IT Service Desk

    5 months ago

    Jakarta, Indonesia Lintas Media Danawa Full time

    Issue and manage problem-and-incident tickets - Serve as the first point of contact for customers seeking technical assistance related to Network / Infrastructure / Data Center / IT Service Management - Create daily, weekly, and monthly incident reports **Job Requirements** - Minimum Diploma Degree (D3), majoring in Information System or Information...

  • Customer Service

    5 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • IT Service Desk

    5 months ago

    Jakarta, Indonesia Lintas Media Danawa Full time

    **Location: TB Simatupang, South Jakarta** - Issue and manage problem-and-incident tickets - Serve as the first point of contact for customers seeking technical assistance related to Network / Infrastructure / Data Center / IT Service Management - Create daily, weekly, and monthly incident reports **Job Requirements**: - Minimum Diploma Degree (D3),...

  • Managed Services Client Service Desk Administrator

    5 months ago

    Jakarta, Indonesia NTT Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Managed Services Client Service Desk Administrator

    1 month ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Desk Specialist

    5 months ago

    Jakarta, Indonesia INFUSE Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

  • Ms Client Service Desk Agent

    1 month ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Ms Client Service Desk Agent

    1 month ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Managed Services Client Service Desk Administrator

    5 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Front Desk

    3 months ago

    Jakarta, Indonesia PT Delonix Group Indonesia Full time

    Front Desk - At least a high school graduate from Hotel/Hospitality, Engineering and others related to the job. - Fresh graduates are welcome to join, having Hotel working experiences will be an advantage. - Able to communicate in basic English, For Front Desk needs fluent in English. - Knowledge of food preparation, culinary techniques and HACCP (Cook) -...

  • Managed Services Client Service Desk Administrator

    5 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • IT Service Desk Analyst

    6 months ago

    Jakarta, Indonesia Schlumberger Full time

    **About us** We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each...