IT Service Desk Engineer

7 months ago

Jakarta, Indonesia Unit4 Full time

Company Description

Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

**Job Description**:
Place in the organization

The IT Service Desk Engineer reports to the Team Lead IT Support.

Purpose of the function

Service Requests which can be resolved via standard operational procedures will be resolved by the IT Service Desk Engineer.

Output area’s
- As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.
- Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.
- Triage tickets to the relevant groups and follow-up
- Update the Service Now system with relevant information and
- Communication with end users and back-end departments
- Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage

**Qualifications**:
Job requirements
- ICT related Bachelor level of knowledge with focus on Microsoft technologies
- At least 1-2 years experience in IT support and experience in a similar function is an absolute pre.
- Excellence communication skills both oral, writing and listening in English.
- Analytical ability combined with IT knowledge and organizational knowledge (gaining during the first period of the job) in order to (let) solve tickets.
- Highly service oriented to customers in order to solve their issue and or request. Creating a high customer satisfaction is important.

Additional Information

A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.

At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

There is also time for you to have fun participating in social events organized by our Unit4Fun group, time for solidarity causes with our Unit4Cares group, time for sports with Unit4Moves and time to be conscious about the role of women in technology with our Business Women Network

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