IT Service Desk Engineer

6 months ago

Jakarta, Indonesia Thales Full time

Location: Jakarta, Indonesia

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales has been established in Indonesia for close to 40 years. Today Thales Indonesia employs 25 people and has successfully provided numerous solutions to Indonesia in both civil and defense sectors. The Group’s main business in Indonesia has historically been the defense domain, where Thales is a long-term provider of defense systems for the Indonesian Army and Navy. In these areas Thales has demonstrated a strong commitment to working collaboratively with the Indonesian government and partners with local stakeholders. In recent years there has been an increased interest in the Thales civil solutions especially in the field of transportation and air traffic control. With the growing attention to infrastructure development by the Indonesian government, Thales will have opportunities in the transportation and security domain.

As part of the IT Front Office team, the IT Service Desk Engineer will play a crucial role in ensuring smooth operations at the forefront of our IT Department. You will provide first and second-tier support for IT incidents and requests under regional IT supervision, assess user technical requirements, deploy equipment, project rollouts and troubleshoot issues for users.

This position offers a valuable opportunity to gain hands-on experience in a fast-paced IT environment while contributing to our organization's success.

**Responsibilities**:

- ** User Support**: Serve as the first point of contact for internal employees and external stakeholders visiting or contacting the IT Department. Provide technical support to end-users, including set up of hardware and installation of software, and to ensure users are able to connect to the Company network.
- ** Ticket Management**: Assist in managing incoming IT service requests and inquiries through the ticketing system - ARTS (ServiceNow platform). Ensure that tickets are accurately categorized and resolved within the Service Level Agreement (SLA).
- ** Documentation**: Assist in maintaining documentation related to IT processes, procedures, and troubleshooting guides. Help ensure that documentation is up-to-date, organized, and easily accessible to team members and end-users.
- ** Inventory Management**: Perform computer finance asset tagging process and collaborate with the Regional Service Desk team to track and manage IT equipment inventory, including computers, peripherals, and other devices in the local Company. Assist in monitoring asset distribution and returns.
- ** Assistance in Basic Technical Support**: Provide basic technical assistance to employees and visitors such as password resets, printer setup, and software installation under the guidance of senior IT Service Desk staff.
- ** Vendor Coordination**: Support the coordination and communication with IT vendors (DELL, HP, Logitech, Plantronics etc.) for equipment maintenance, repairs, and service requests.
- ** Administrative Tasks**: Assist in various administrative tasks, including attending weekly Service Desk meetings, preparing weekly reports (knowledge in PowerBI will be valuable) in PowerPoint to share with the Region, and maintaining IT-related database. It will be good to have RPA skillset to assist in automating the Service Desk processes, where applicable.
- ** Learning and Development**: Proactively seek opportunities to learn about IT technologies, best practices, and industry trends. Participate in training sessions and workshops to enhance technical and professional skills, as and when necessary.
- ** Security Management**: Implement and maintain security policies and procedures to protect data and systems. Stay updated on cybersecurity threats and best practices to mitigate risks.

**Requirement**:

- Bachelor's degree in Information Technology/Computer Science or a related field.
- Minimum 3 years of relevant experience.
- Strong interest in IT and a desire to learn about IT operations and support.
- Good understanding of computer hardware, software, and networking concepts.
- Proficiency in ServiceNow, Microsoft Office Suite 2016/2019 (Word, Excel, PowerPoint), Power BI, O365, Microsoft Teams, Cisco Jabber, Cisco AnyConnect, Robotic Process Automation (RPA) or UiPath.
- Good to have experience in Zscaler, Trellix, Netwitness, Nessus.
- Excellent communication and interpersonal skills. Speak fluent English is a must.
- Detail-oriented with strong organization and follow-up skills.
- Ability to work independently and collaborate within a regional team setup.
- Customer-focused attitude and a willingness to assist others.
- Prior experience in customer service, administrative support, or IT-related roles is a pl

  • IT Service Desk Engineer

    7 months ago

    Jakarta, Indonesia Unit4 Full time

    Company Description Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry. We are in Business for People, empowering people in service organizations with innovative Enterprise...

  • IT Service Desk Engineer

    7 months ago

    Jakarta, Indonesia Unit4 Full time

    **Company Description** Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry. We are in Business for People, empowering people in service organizations with innovative...

  • Global Service Desk Manager

    6 months ago

    Jakarta, Indonesia Youtap Limited Full time

    **This is a senior role and reports to the Head of Services with a dotted line to the CEO.** **Key Responsibilities**: You will have a deep understanding of Jira Service Desk and its escalation capabilities. You will be used to managing priority tickets and service level agreements. You will perform the following functions: - **Service Desk...

  • Marketing IT Help Desk Indonesia

    7 months ago

    Jakarta, Indonesia IT Help Desk Indonesia Full time

    **Kualifikasi**: - Usia Maksimal 28 Tahun - Pengalaman mínimal 1 tahun dibidang Advertising & Promotion (Sales Marketing) - Memiliki Kreatifitas, Motivasi Tinggi dan Jujur - Memilili kepribadian, Jaringan Luas dan Komunikasi yang baik - Mampu menjalankan dan membuat rencana anggaran promosi marketing - Mengarahkan dan Mengkoordinasikan kegiatan yang...

  • Service Desk Engineer

    4 weeks ago

    Jakarta, Indonesia Unit4 Full time

    **Company Description** We have a fantastic opportunity within Unit4 for a Service Desk Engineer to join at our office in Jakarta. The role is carried out in **nighttime and evening hours to cover Europe and North America regions, on a rotating schedule (23.00-9.00 WIB)**. During the weekend the services are provided via on-call duty, also on a rotating...

  • IT Service Desk Engineer

    3 weeks ago

    Jakarta, Indonesia Unit4 Full time

    **Company Description** We have a fantastic opportunity within Unit4 for a Service Desk Engineer to join at our office in Jakarta. The role is carried out in **nighttime and evening hours (8 hours work + 1 hour break) to cover Europe and North America regions, on a rotating schedule (start from 11 or 12 PM WIB for 1 week, 1 or 2 PM WIB for another week)**....

  • IT System Engineer

    7 months ago

    Jakarta, Indonesia ITConnexion Full time

    This **IT System Engineer (Service Desk) **role is best suited to those working in the Information Technology area with at least 2-years of experience supporting multiple client environments. The responsibilities of this role include: - Remote IT support for English speaking Australian based clients - Build, maintain, and update site configuration details...

  • Customer Service

    6 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...

  • Customer Service

    6 months ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • Business Development Director, Indonesia

    2 days ago

    Jakarta, Indonesia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. So if you’re talented, driven, creative, and hungry to...

  • Managed Services Client Service Desk Administrator

    6 months ago

    Jakarta, Indonesia NTT Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Managed Services Client Service Desk Administrator

    2 months ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Desk Specialist

    6 months ago

    Jakarta, Indonesia INFUSE Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

  • Ms Client Service Desk Agent

    2 months ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Desk Agent

    12 hours ago

    Jakarta, Indonesia Kyndryl Full time

    576339BR **Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

  • Ms Client Service Desk Agent

    2 months ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Managed Services Client Service Desk Administrator

    7 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Front Desk

    4 months ago

    Jakarta, Indonesia PT Delonix Group Indonesia Full time

    Front Desk - At least a high school graduate from Hotel/Hospitality, Engineering and others related to the job. - Fresh graduates are welcome to join, having Hotel working experiences will be an advantage. - Able to communicate in basic English, For Front Desk needs fluent in English. - Knowledge of food preparation, culinary techniques and HACCP (Cook) -...

  • Managed Services Client Service Desk Administrator

    7 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Ms Service Desk Agent

    12 hours ago

    Jakarta, Indonesia NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...