Application Operations Lead

2 weeks ago


Jakarta, Indonesia Abhidi Solution Sdn Bhd Full time

Key Responsibilities:
**Oversee CRM operations, ensuring mínimal downtime and optimal performance.** Administer and optimize Siebel CRM systems (Siebel 7.8, IP17, IP19.x) in a telecom fulfilment environment.

**Provide inputs to solution design and architecture teams based on production learnings.** Monitor, troubleshoot, and resolve incidents, ensuring SLAs and KPIs are met.

**Prepare governance reports, manage escalations, and lead team performance reviews.** Coordinate with subcontractors and infrastructure teams for issue resolution and capacity planning.

**Support testing, risk identification, and RCA verification for production issues. Key Skills**: Technical Expertise: o Siebel CRM (configuration, scripting, Open UI, web services). o Strong knowledge of telecom fulfilment and VAS systems. o Proficiency in OS (Sun Solaris, Linux, Windows) and enterprise architecture. o Hands-on experience with ELK, JMS configuration, and REST APIs.

**Managerial Skills**:
**o Team leadership, performance management, and escalation handling.**

**o Subcontractor management and cross-functional collaboration.**

Soft Skills:

- Problem-solving, analytical thinking, and effective communication.

This role requires 8+ years of experience in Siebel CRM and strong expertise in telecom operations and production support



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