Technical Account Manager

6 days ago

Jakarta, Indonesia Imperva Full time

As a Technical Account Manager, you will work with enterprise customers that use both Incapsula cloud and SecureSphere on-premise product suites to drive implementation of our products and services to help extract a greater return on investment. This role includes responsibility for onboarding and support activities using best practices for deployment; support & troubleshooting; enhancing service adoption and integration as well as helping customers to mature their deployments.

**Description**:
Do you like helping customers solve problems with implementing or supporting existing security product solutions? Does digging through the recesses of activity and error logs in order to piece together “just what went wrong” seem more like a puzzle than a headache to you? Do you enjoy mentoring and coaching people to become more proficient in managing security systems and tools that give you great satisfaction? Is your technical background varied with exposure to Systems, Networking, Security, and some degree of Project Management? If your answers are mostly “yes” to the preceding questions, then you should check out what our Designated Support Engineers are doing here at Imperva.

**The Opportunity**:
**Responsibilities**:

- Support the Imperva cloud and on-premise security product deployments for assigned accounts.
- Act as a primary, single point-of-contact for assigned accounts.
- Keep customer teams up to date via ongoing status about onboarding, configuration, and tuning efforts, cases, feature requests (RFEs) and current news from the field on the latest security trends and developments as well as product release notes.
- Perform quarterly systems health checks and service reviews.
- Become a champion by accelerating case closures or increasing visibility on pain points with their deployments. Work with customers, partners, customer account teams and other internal Imperva teams to reach timely resolutions.
- Create and deepen customer relationships by performing on-site customer.
- Analyze customer data such as case trends, traffic, alert and attack information to make solid recommendations for improving systems health and overall security posture.
- Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments. Required Technical Qualifications:

- Minimum 3 years’ experience in a Technical Support (tier 2-3) role.
- Documented experience as Technical Account Manager, or Pre/Post Sales background within the web/network/information security industries.
- Minimum of 3 years’ experience working with Cloud, Security or Network related products.
- Demonstrated experience in working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls as well as experience with Relational Databases (MSSQL, Oracle, MySQL or DB2).

**Required General Qualifications**:

- Demonstrated ability to work independently as part of a larger team.
- Ability to communicate effectively with Development, Quality Assurance, Security, and Sr. Management teams to resolve technical issues;
- Create and maintain long-term relationships with strategic customers.
- Excellent Customer Support skills coupled with a BS Degree or equivalent experience.
- Prior experience with Linux and other UNIX operating systems.
- Well-organized with the ability to multi-task and prioritize with mínimal supervision.
- Excellent problem-solving skills with a strong sense of customer commitment.
- Demonstrated ability to work independently as part of a larger team.
- Ability to communicate effectively with Development, Quality Assurance, Security, and Sr. Management teams to resolve technical issues.
- Create and maintain long-term relationships with strategic customers.
- Excellent Customer Support skills coupled with a BS Degree or equivalent experience.
- Prior experience with Linux and other UNIX operating systems.
- Well-organized with the ability to multi-task and prioritize with mínimal supervision.
- Excellent problem-solving skills with a strong sense of customer commitment.
- Excellent communication (written and verbal) and interpersonal skills.
- Ability to understand and communicate concepts quickly, succinctly and accurately.
- Knowledge of a scripting language such as Perl, Python, Shell

LI-SJ1

  • Technical Account Manager

    7 days ago

    Jakarta, Indonesia ADVANCE.AI Full time

    ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce...

  • Senior Technical Account Manager

    1 day ago

    Jakarta, Jakarta, Indonesia Red Hat Limited Full time

    Senior Technical Account Manager - OpenShift, RHEL, MiddlewareSenior Technical Account Manager - OpenShift, RHEL, MiddlewareApply remote type Hybrid locations Jakarta - MSO Bangkok - MSO - Gaysorn Kuala Lumpur Makati - MSO posted on Posted 30+ Days Ago job requisition id R-043520Red Hat South East Asia TAM team is looking for an experienced, enterprise-level...

  • Technical Account Manager

    2 weeks ago

    Jakarta, Indonesia VIDA Digital Identity Full time

    Jakarta, Jakarta Work Type: Full Time- Serve as the primary point of contact for our customers, especially in understanding their technical inquiries,needs, problems and requirements.- - Main gateway to Eng, Infra Ops and product in addressing customer needs and problems.- - Build and maintain strong relationships with customers, acting as their trusted...

  • Technical Account Manager

    1 week ago

    Jakarta, Indonesia Fortinet Full time

    Location: Indonesia (Jakarta) **Role Overview**: As a member of the Technical Account Support Team, you will use your deep understanding of network/security architectures and general knowledge about the current trends in the market to help promote product quality, while providing best in class solutions. You will work with research and development groups,...

  • Senior Technical Account Manager

    2 weeks ago

    Jakarta, Indonesia Red Hat Software Full time

    About the job: Red Hat's Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red...

  • Senior Technical Account Manager Platform and

    2 weeks ago

    Jakarta, Indonesia Red Hat Software Full time

    About the job: Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL /...

  • Technical Account Manager

    1 week ago

    Jakarta, Indonesia VIDA Digital Identity Full time

    Jakarta, Jakarta Work Type: Full Time **Responsibilities**: - Serve as the primary point of contact for our customers, especially in understanding their technical inquiries, pain points and user journey. - Lead Customer Support Team. - Main gateway to Eng, Infra Ops and product in addressing customer needs and problems. - Build and maintain strong...

  • Technical Account Manager, Enterprise Support

    7 days ago

    Jakarta, Indonesia PT Amazon Web Services Indonesia Full time

    5+ years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Operation, Cloud Architect, Service Delivery Manager etc. - Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data,...

  • Channel Technical Manager

    2 weeks ago

    Jakarta, Indonesia Markem-Imaje Full time

    **The Role** **Channel Technical Manager** The Channel Technical Manager shall provide the pre/ post partners activities/ demand through securing the “technical close” in complex solutions and proactively identify new business opportunities. The incumbent collaborates with the Channel Solution and the Channel Partners in sales/ project pursuit deals...

  • Senior Technical Account Manager

    2 weeks ago

    Jakarta, Indonesia redhat Full time

    **About the job**: - Red Hat's Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who works with a small set of key strategic customers to provide practical technical and architectural guidance for the...

  • Account Manager

    1 week ago

    Jakarta, Indonesia ITConnexion Full time

    **This Account Manager - IT Services role is best suited to those with at least 2-3 years’ experience in Client Relationship Management, Sales and Business Development, Technical Support or Services, Project Management, Account Management, Industry Specific Knowledge.**:

  • Accounting Manager

    2 weeks ago

    Jakarta, Indonesia Dentsu Aegis Network Full time

    The purpose of this role is to manage the standard financial reporting and control activities for the market/region/group team. The role will build a successful team, manage process risk and drive continuous improvement initiatives across multiple processes. Job Title: Accounting Manager **Job Description**: - Manages the delivery of the FR&C team's...

  • Account Manager

    2 weeks ago

    Jakarta, Indonesia Ingersoll Rand Full time

    **Job Summary** The Account Manager will be based in Kalimantan and is accountable to generate profitable sales revenue and increase operating income by broadening sales coverage, establishing new accounts, and providing total solutions for compressed air to customers for completes and aftermarket. **Responsibilities** - Achieve sales target set for area...

  • Account Manager

    1 week ago

    Jakarta, Indonesia Ingersoll Rand Full time

    **Job Summary** The Account Manager will be based in Jakarta and is accountable to generate profitable sales revenue and increase operating income by broadening sales coverage, establishing new accounts, and providing total solutions for compressed air to customers, specializing in the Pharmaceutical Industry. **Responsibilities** - Achieve sales target...

  • Technical Account Manager

    3 weeks ago

    Jakarta, Indonesia ELABRAM SYSTEMS Full time

    **Job Description**: - Prepare portfolio of clients - Build strong and positive relationships with clients at various levels - Build and document knowledge about the clients business and technical setup - Conduct and manage document all technical projects carried out with clients - Actively play a part in ensuring financial targets are reached - Build...

  • Account Manager

    3 weeks ago

    Jakarta, Indonesia Dans Multi Pro Full time

    Manages existing customers and recruits net new target customers Ability to gather customer requirements, create solutions, articulate value propositions, calculate return on investment and manage complex contractual process Develop relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Manage your pipeline...

  • Technical Project Manager

    2 weeks ago

    Jakarta, Indonesia Livit Full time

    **ABOUT FOREST CARBON** Forest Carbon restores degraded wetlands. Our company is a premium restoration project developer in Southeast Asia that delivers benefits for local communities, biodiversity, and investors through a proven business model. Forest Carbon’s team brings a track record of success and a decade of experience from mapping wetlands and...

  • Technical Account Manager

    14 hours ago

    Jakarta, Jakarta, Indonesia Equinix, Inc. Full time

    Data Center Solutions ExpertWe seek a seasoned Technical Account Manager to spearhead Equinix's presence in the enterprise market, focusing on strategic partnerships and long-term growth opportunities. This is a unique chance to leverage your extensive expertise in data center solutions to drive revenue growth and build lasting relationships.Main...

  • Technical Account Manager

    6 days ago

    Jakarta, Indonesia Kata.ai Full time

    Company Description Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate with machines. Kata.ai’s Natural Language Processing (NLP) technology powers MultiPurpose chatbots (virtual customer service / virtual...

  • Account Manager

    1 week ago

    Jakarta, Indonesia PT Quad Sinergi Teknologi Full time

    **Key Responsibilities**: - **Client Relationship Management**: Build and maintain strong, long-lasting relationships with clients, serving as the primary point of contact for all account-related matters. - **Sales and Business Development**: Identify opportunities to upsell or cross-sell IT solutions, including cloud services, cybersecurity, IT...