Technical Account Manager, Enterprise Support
4 days ago
5+ years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Operation, Cloud Architect, Service Delivery Manager etc.
- Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.
As we continue to rapidly expand in Indonesia, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.
Key job responsibilities
Key job responsibilities
- You’ll build solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Uplift customer capabilities by running workshops, brown bag sessions, etc.
A day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.
About the team
About the team
At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.
We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, and professional and life experience. We are committed to diversity and inclusion and always look for ways to scale our impact as we grow.
We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.
Jakarta, IDN
- Professional experience with AWS and/or other - cloud offerings such as Azure, Google Cloud Platform etc.
- Understanding of DevOps practices and tools including Continuous Integration / Deployment etc.
-
Enterprise Account Manager
1 week ago
Jakarta, Indonesia Hewlett Packard Enterprise Full timeEnterprise Account Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Manages one or several larger accounts or acts as the account lead for a substantial part of a top account. Understands the customer’s IT and business objectives, priorities, requirements and challenges, and adds value by...
-
Enterprise Account Lead
2 weeks ago
Jakarta, Indonesia Hewlett Packard Enterprise Full timeEnterprise Account Lead This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. We’re solving the...
-
Technical Account Manager
4 days ago
Jakarta, Indonesia ADVANCE.AI Full timeADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce...
-
Senior Technical Account Manager
2 weeks ago
Jakarta, Indonesia Red Hat Software Full timeAbout the job: Red Hat's Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red...
-
Jakarta, Indonesia Red Hat Software Full timeAbout the job: Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL /...
-
Solutions Engineer
2 weeks ago
Jakarta, Indonesia PT Sinergy Informasi Pratama Full time**Qualification**: - Experience in supporting major or named accounts as Presales Engineer or equivalent in a large enterprise vertical. - Certifications such as CCNP or other equivalent(s) are preferred. - Experience with enterprise network products such as SD-WAN, enterprise network, DDI solution. - Strong experience in enterprise network solution design...
-
Senior Technical Account Manager
1 week ago
Jakarta, Indonesia redhat Full time**About the job**: - Red Hat's Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who works with a small set of key strategic customers to provide practical technical and architectural guidance for the...
-
Technical Account Manager
3 days ago
Jakarta, Indonesia Imperva Full timeAs a Technical Account Manager, you will work with enterprise customers that use both Incapsula cloud and SecureSphere on-premise product suites to drive implementation of our products and services to help extract a greater return on investment. This role includes responsibility for onboarding and support activities using best practices for deployment;...
-
Field Technical Support
6 days ago
Jakarta, Indonesia HPE Full timeField Technical Support This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_Job Family Definition:_** **_Management Level Definition:_** **_Responsibilities: - ** - Integrate technical knowledge and business understanding to create solutions for customers. - Resolve routine in-scope technical...
-
Technical Account Manager
7 days ago
Jakarta, Indonesia Fortinet Full timeLocation: Indonesia (Jakarta) **Role Overview**: As a member of the Technical Account Support Team, you will use your deep understanding of network/security architectures and general knowledge about the current trends in the market to help promote product quality, while providing best in class solutions. You will work with research and development groups,...
-
Enterprise Account Manager, Indonesia
2 weeks ago
Jakarta, Indonesia Trellix Full time**_Job Title:_** Enterprise Account Manager, Indonesia **_ Role Overview:_** As an experienced Sale Professional, you will act as the key Enterprise Account Manager for Indonesia. We offer a fresh approach to ensure all organizations have security built into their DNA, with advanced detection, response, and remediation. New XDR product launches sets us on...
-
Enterprise Account Executive
1 week ago
Jakarta, Indonesia Creatio Full timeOur targets are ambitious, and we seek engaging, collaborative, successful **Enterprise Account Executives **with the skills, experience and track record to make an immediate impact. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. We would like to acquaint you with your future...
-
Technical Support/it Support
6 days ago
Jakarta, Indonesia PT Edsen Gudang Komputerindo Full time**Requirements**: **Mandatory**: 1. Graduated from Information Technology / Electrical Engineering / Industrial Engineering. 2. Able to communicate with key-user in technical perspectives. 3. Have a good logical thinking and problem-solving skill. 4. Good in Object Oriented Programming / Functional Programming. 5. Good in Technical Documentation. 6....
-
IT Technical Support
1 week ago
Jakarta, Indonesia Transcosmos Indonesia PT Full timeServe as primary contact for Client worldwide enterprise customers and partners requiring technical assistance. - Resolve technical problem and answer queries by chat, telephone and web portal. - Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records and knowledge base. - Record, maintain and update...
-
Database Support System
2 weeks ago
Jakarta, Indonesia SMART Agribusiness and Food Full time**Job Descriptions**: - Maintain ArcGIS Enterprise and Geodatabase of the organisation - Configure web and mobile apps as per requirement in ArcGIS Enterprise - Design, implement and manage geodatabase - Batch data loading and scripting experience - Security hardening of GIS servers and implement security auditing recommendations - Manage users, roles and...
-
Manager, Technical Account Management
4 weeks ago
Jakarta, Indonesia Mastercard Full time**Our Purpose** - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
-
Enterprise Account Manager
2 weeks ago
Jakarta, Indonesia Hewlett Packard Full time**What an Enterprise Account Manager, Personal Systems does at HP**: - Seek out new opportunities, expands and enhances existing opportunities to build and manage the pipeline in specialty area. - Maintain knowledge of competitors in account to strategically position HP's products and services better. - Develop pursuit plans and manage the pipeline to...
-
Sase Enterprise Sales Specialists
5 days ago
Jakarta, Indonesia Hewlett Packard Enterprise Full timeSASE Enterprise Sales Specialists & Consultant **_ Job Family Definition:_** Sales Specialists & Consultants are product, services, software or solution specialists that are responsible for leading pursuit in their assigned focus areas. Collaborates with and supports Account Managers and provides specialist expertise within the sales team. Drives proactive...
-
Enterprise Architect
2 weeks ago
Jakarta, Indonesia PT. ALTO Network Full timePT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran National (GPN). Today, ALTO aims to be the national leader in payment solutions using the...
-
Enterprise Key Account Manager
3 days ago
Jakarta, Indonesia GO-JEK Full time**About The Role: If you’re looking for a place with dynamic, high analytical thinking and have passion to grow the industry through leveraging the digital platform/technology, look no further. As our Enterprise Key Account Manager, you’ll be in charge to develop long-term relationships with a portfolio of major & strategic merchants, lead engagement,...