Technical Account Manager

5 months ago

Jakarta, Indonesia Fortinet Full time

Location: Indonesia (Jakarta)

**Role Overview**:
As a member of the Technical Account Support Team, you will use your deep understanding of network/security architectures and general knowledge about the current trends in the market to help promote product quality, while providing best in class solutions. You will work with research and development groups, sales teams and regional support teams in a fast paced environment.

For this position, you have to demonstrate experience in participating in the post-sales support escalation processes, which includes pre-sales experience, as well as strong customer facing skills particular in the telco and large enterprise space.

This position requires strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. This position also requires the ability to write clearly to provide full information as well as to understand and interpret written information.

**Responsibilities**:

- Primary point of contact for the dedicated account.
- Provide technical solutions to address customer issues.
- Centrally manage and prioritize customer issue to assure timely resolution.
- Reproduction of customer environments on lab equipment.
- Follow-up with R&D departments to resolve product issues.
- Responsible for tracking, maintaining and resolving incident reports and customer support requests.
- Creation of technical documentation and bulletins to improve internal and external knowledge base.
- Update and provide guidance on new releases and features to dedicated accounts.
- Develop best practice deployment and troubleshooting methodology documentation.
- Conduct periodic site visits for the managed accounts.
- Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

**Requirements**:

- At least 8-10 years’ experience in technical support role in a networking/security company.
- Strong understanding of data networking protocols, specifically TCP/IP, routing and switching.
- Hands on Experience Security products and technologies such as Firewalls, End point protection, IPSec VPN, Authentication (RADIUS, LDAP, etc), UTM, etc.
- Administrator level working knowledge of Windows, Linux or Unix skills an advantage.
- Strong troubleshooting and problem solving skills.
- Effective oral and written communication skills.
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Experience in system integration and multi vendors environment.
- Experience in programming and scripting that would assist automate data collection during trouble shooting & daily operation.
- Experience in data center deployment.
- Experience in wireless access point.
- Experience in SQL database.

Fortinet is an equal opportunity employer.

LI-JT1

  • Technical Account Manager

    5 months ago

    Jakarta, Indonesia Meta Full time

    Business Support Engineering (BSE) team’s mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta product priorities.BSE is building a world-class enterprise support organization focused on the success of businesses leveraging our suite of Meta products. We strive to deliver service...

  • Senior Technical Account Manager

    2 months ago

    Jakarta, Indonesia Red Hat, Inc. Full time

    About The Job The Red Hat South East Asia Technical Account Management (TAM) team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager based in either Indonesia/Thailand/Malaysia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide...

  • Senior Technical Account Manager

    5 days ago

    Jakarta, Indonesia Red Hat, Inc. Full time

    About The Job The Red Hat South East Asia Technical Account Management (TAM) team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager based in either Indonesia/Philippines/Malaysia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide...

  • Senior Technical Account Manager Platform and

    5 months ago

    Jakarta, Indonesia Red Hat Software Full time

    About the job: Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL /...

  • Technical Account Manager

    5 months ago

    Jakarta, Indonesia VIDA Digital Identity Full time

    Jakarta, Jakarta Work Type: Full Time **Responsibilities**: - Serve as the primary point of contact for our customers, especially in understanding their technical inquiries, pain points and user journey. - Lead Customer Support Team. - Main gateway to Eng, Infra Ops and product in addressing customer needs and problems. - Build and maintain strong...

  • Technical Account Manager, Enterprise Support

    5 months ago

    Jakarta, Indonesia PT Amazon Web Services Indonesia Full time

    5+ years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Operation, Cloud Architect, Service Delivery Manager etc. - Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data,...

  • Senior Technical Account Manager Platform and

    5 months ago

    Jakarta, Indonesia Red Hat, Inc. Full time

    Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL / OpenShift...

  • Cybersecurity Technical Account

    5 months ago

    Jakarta, Indonesia PT Securetasks Global Teknologi Full time

    **SecureTasks** uncovers hidden cyber risks for clients. The best cyber defense requires the best offense. That's why SecureTasks's new managed cybersecurity services include a comprehensive set of offensive and defensive capabilities. Technical Account Manager will be responsible for working directly with SecureTasks enterprise customers to drive the...

  • Technical Services Manager

    5 months ago

    Jakarta, Indonesia People Search International Full time

    RESPONSIBILITIES: - In general, this role will support the specific product line’s in their customer’s mining site, such as product related problem, customer services, repair & maintenance. The product lines might cover: Drills, Utility Vehicles and Stationary Crushing and Screening. - As technical support manager the role is of a support function to...

  • Technical Account Manager, Es

    5 months ago

    Jakarta, Indonesia PT Amazon Web Services Indonesia Full time

    5+ years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Service Delivery Manager etc. - Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics,...

  • Senior Technical Account Manager

    5 days ago

    Jakarta, Indonesia Red Hat, Inc. Full time

    Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Enterprise Linux...

  • Technical Sales Manager, Indonesia

    5 months ago

    Jakarta, Indonesia Momentive Full time

    Job Title: Technical Sales Manager, Indonesia Summary: - Full spectrum of Slab Sales and Technical accountability in Indonesia - Utilize current/potential resource to achieve sales and new production initiation target given by regional business manager. - Technical and commercial service which include troubleshooting for customers Responsibilities...

  • Senior Manager, Technical Apac

    4 months ago

    Jakarta, Indonesia PT BASF Indonesia Full time

    **O**bjecti**v**es of t**h**e **P**osi**t**ion** - As a member of a team, contribute to the development of the business and marketing strategy for the Asia Pacific region. - Focus on delivering projects, product launches and achieving targets for specific segments or sub-regions to increase market share and reach strategic milestones. - Take the lead in...

  • Account Manager

    1 week ago

    Jakarta, Indonesia ITConnexion Full time

    **This Account Manager - IT Services role is best suited to those with at least 2-3 years’ experience in Client Relationship Management, Sales and Business Development, Technical Support or Services, Project Management, Account Management, Industry Specific Knowledge.**:

  • Technical Sales Manager

    5 months ago

    Jakarta, Indonesia Sherwin-Williams Full time

    H ere, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us...

  • Accounting Manager

    6 months ago

    Jakarta, Indonesia Dentsu Aegis Network Full time

    The purpose of this role is to manage the standard financial reporting and control activities for the market/region/group team. The role will build a successful team, manage process risk and drive continuous improvement initiatives across multiple processes. Job Title: Accounting Manager **Job Description**: - Manages the delivery of the FR&C team's...

  • Technical Sales Engineer

    3 weeks ago

    Jakarta, Indonesia PT Exel Integrasi Solusindo Full time

    Technical Consultation: Collaborate closely with sales teams to understand customer requirements. Translate there into effective technical solutions - Presales Activities: Own presales activities include conducting compelling product demonstrations, showcasing our cybersecurity offerings to potential clients, tailor our solutions to meet specific customer...

  • Account Manager

    5 months ago

    Jakarta, Indonesia Ingersoll Rand Full time

    **Job Summary** The Account Manager will be based in Jakarta and is accountable to generate profitable sales revenue and increase operating income by broadening sales coverage, establishing new accounts, and providing total solutions for compressed air to customers, specializing in the Pharmaceutical Industry. **Responsibilities** - Achieve sales target...

  • Technical Product Manager

    2 months ago

    Jakarta, Indonesia Pempem Full time

    **About Pempem** **Position Overview**: **Key Responsibilities**: 1. Product Development: - Define and prioritize product features and requirements by writing detailed and actionable user stories. - Work closely with cross-functional teams, including software developers, designers, and stakeholders, to ensure successful product delivery. 2. UX/UI...

  • Account Manager It

    3 weeks ago

    Jakarta, Indonesia PT Artha Mulia Trijaya Full time

    **Requirements**: - D3 / S1 Computer Science / Information Technology - Good Attitude/ Maximum 28 years old - min 2 years experience in Account Manager role in IT Product - Preferably specializing in Product Sales - Engineering / IT or equivalent. - Full-time position(s) available. - Able to work basend on target. - Capability to learn new technical and...