Technical Account Manager

4 days ago


Jakarta, Indonesia VIDA Digital Identity Full time

Jakarta, Jakarta

Work Type: Full Time- Serve as the primary point of contact for our customers, especially in understanding their technical inquiries,needs, problems and requirements.-
- Main gateway to Eng, Infra Ops and product in addressing customer needs and problems.-
- Build and maintain strong relationships with customers, acting as their trusted advisor and providing exceptional customer service.-
- Understand and articulate VIDA's products, technologies, and solutions, and provide technical guidance and support to customers.-
- Proactively identify and address customer issues, providing timely solutions and ensuring customer satisfaction.-
- Provide strategic guidance to customers, helping them optimize their usage of VIDA's products and solutions to achieve their business objectives, working closely with CSM and BD.-
- Collaborate with internal teams, including Engineering and Infra Ops, sales, support, and product, to address customer needs/problems and deliver value-added services.-
- Stay updated with VIDA's products, industry trends, and customer requirements, and continuously improve technical knowledge and skills.-
- Monitor and track customer usage of VIDA's products and solutions, and provide insights and recommendations to improve customer experience.-
- Collect and analyze customer feedback, and communicate customer requirements and feedback to internal teams for product improvement.-
- Minimize escalations by Cust Support through empowerment, tools and knowledge sharing.Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.-
- Minimum 6 years of experience in a technical customer-facing role, such as technical account management, customer success, or solution consulting.-
- Strong technical aptitude and ability to understand complex technical solutions.-
- Excellent interpersonal and communication skills, with the ability to build relationships and communicate effectively with customers and internal teams. Very Customer Focus and act as Customer’s voice.-
- Proactive problem-solving skills, with the ability to anticipate and address customer issues.-
- Ability to provide strategic guidance to customers and align technical solutions with business objectives.-
- Experience in cross-functional collaboration and working with sales, support, and product teams.-
- Self-motivated, results-oriented, and able to work independently and in a team.-
- Knowledge of identity verification, digital signatures, or authentication technologies is a plus.-
- Professional certifications related to technology or customer success is a plus.



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