Field Technical Support

3 days ago


Jakarta, Indonesia HPE Full time

Field Technical Support

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**_Job Family Definition:_**

**_Management Level Definition:_**

**_Responsibilities:

- **
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
- Participate in Customer Expectation management as part of escalation process.
- Build relationship with management in assigned accounts.
- Sets expectations with customers based on defined parameters.

**_Education and Experience Required:

- **
- Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.

**_Knowledge and Skills:

- **
- Basic knowledge of company products and services offerings.
- Communicate effectively to technical level and first-level management within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
- Conceptual understanding of IT environments.

**Job**:
Services
**Job Level**:
Entry

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.



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