Partnerships & Account Manager (Indonesia)

3 months ago

Jakarta, Indonesia Educational Testing Service (ETS) Full time

About ETS**:
For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include** TOEFL®, TOEIC®, GRE® and Praxis®**. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

The Partnerships and Account Manager will be accountable for revenue plans and targets for their region/product portfolio. The incumbent
will be responsible for client relationships and client satisfaction and will work closely with Product Managers to address customer needs, promote
additional products and close additional business. The incumbent will provide customer needs input to new product teams.

Business Development
- Upsells/cross-sells other ETS products effectively and in a timely manner to existing clients
- Helps manage contract negotiations and agreements, with support from General Counsel and Finance, with associations and partnerships, as needed
- Develops effective strategies to build brand awareness and gain access to decision makers
- Works with Product Managers / Marketing teams to develop innovative sales, marketing ideas, and effective pricing strategies
- Participates in conferences and other business events to represent ETS brand and promote products
- Generates, qualifies, and nurtures sales leads and build relationships with prospective clients and partners
- Participates with Product Management and other to respond to RFIs/RFPs that fit the business unit’s strategies and directions

Client Management
- Develops strong working relationships with key decision makers and influencers in multiple departments within institutions, governments and organizations
to support use of assigned ETS products
- Anticipates and responds to client needs (collaborating with Product Managers)
- Manages client relationships and contractual service level agreements
- When appropriate, manages monthly billings and follow up on open receivables
- Develops strategies to attain and improve client satisfaction
- Understands client goals, find opportunities for growth and make volume projections across their portfolio of clients
- Represents the program at conferences and other external events
- Where appropriate, secures contract renewal

Adhere to ethical standards and comply with the laws and regulations applicable to the job function
**Experience and Skills**:

- Possess solid understanding and knowledge of market trends and competition
- Strong Customer Service skills and ability to communicate effectively with a broad range of audiences (internal and external)
- Ability to work with cross-functional teams to deliver effective responses and product solutions to clients
- Ability to act and respond quickly to client demands
- Undergraduate degree (or relevant experience) in related fields such as: Business Administration, Marketing or other areas combined
with relevant work experience
- 5+ years of combined experience in a combination of client management, business development, sales, consulting or marketing
- Demonstrable relevance within the industry
- Proven network of contacts or abilities to generate contacts quickly

LI-SS1

**ETS believes in a Total Rewards philosophy for our employees, and they include**:

- Health, Vision, Dental insurance plans to choose from
- Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access
- Generous PTO and vacation time to balance your work and life
- Additional 8 hours of PTO for volunteer work
- Retirement plan (401(a)) and traditional Roth (403b) with company contribution
- Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

**ETS is mission driven and action oriented**
- Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
- How about cultivating growth, innovation, and continuous transformation for the ne

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