Supervisor IT Hardware and Helpdesk

IT Helpdesk - Bachelors degree in computer science, information technology, or a similar field - 3+ years working as IT Helpdesk or end user support - Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors - Excellent analytical and diagnostic skills - Advanced knowledge of help desk software and...

**Deskripsi Pekerjaan**: - Melakukan pemeliharaan dan troubleshoot hardware (PC, Laptop, Printer, Server, LAN/WLAN, etc) - Mampu bekerja secara individu dan team - Melakukan instalasi komputer dan jaringan - Menerima dan menyelesaikan permintaan user terkait IT - Mengerti penanganan mesin Absensi dan CCTV - Bertanggung jawab mengelola dan memelihara...

Job Descriptions: - Ensure the quality of resolution for all queries / requests received via calls and / or service request tool. Log and discuss employee feedback with supervisor in order to improve services experience and ensure high level of customer (employee) satisfaction - Ensures the accuracy of the support / resolution provided by reviewing the...

**Responsibilities** - Procure, configure, track and maintain all IT assets and devices, not limited to computers/laptops, networks/routers, printers, mobile phone and software(s) for all employees according to company standard. - Establish vendor engagement, pricing and purchase SLA. - Set up IT assets and maintenance system to ensure ticketing, SLA, up to...

IT Helpdesk - Maximum age 30 years - Minimum education SMK/D3/S1 from computer science, informatics engineering - Minimum 1 years experience in relevant position - Mastering operating systems and network systems - Analytical and problem solver - Able to operate computer,word,excel,power point, internet and computer hardware and software installation -...

**Responsibility and Scope of work**: Helpdesk will be layer 0 Handle Ticketing system OTRS Handle Phone (Ext 5) Shifting applied Provide technical assistance and support for incoming queries and issues, related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Ask questions to determine nature of...

**JOIN WITH IMPACK PRATAMA**: **BEKERJA DI IMPACK**: Sukses kami bergantung pada orang-orang yang bekerja di perusahaan kami, karenanya kami selalu mencari talenta-talenta dan para profesional yang berdedikasi dan mencintai pekerjaannya untuk kemajuan perusahaan. Impack menawarkan suasana dan tempat kerja yang unik dan dinamis, yang menilai, mendukung, dan...

Provides technical assistance and support to customers Receives and answers, within well-established guidelines, to call center questions and complaints Answers users' inquiries regarding software and hardware operation to resolve problems Dispatches service requests on a day-to-day basis and escalates issues to 2nd level troubleshooters Maintain a...

Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting, diagnosing, and resolving technical hardware and/or software issues such as end user devices, meeting room or town hall equipment - Responding in a timely manner to...

**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** TI, Network Engineer **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting,...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

**Job Descriptions**: - With minimum guidance from senior colleague and manager, responsible to develop and improve knowledge and technical skill in hardware and software used by company in order to provide solution to customer. Develop integrated collaboration within team to solve problems faced by internal users in order to achieve company's commitment to...

**Job Descriptions**: - With minimum guidance from senior colleague and manager, responsible to develop and improve knowledge and technical skill in hardware and software used by company in order to provide solution to customer. Develop integrated collaboration within team to solve problems faced by internal users in order to achieve company's commitment to...

Persyaratan Diploma / Bachelor's Degree from Computer Sciences, Information Technology or a related field preferred with minimum GPA 3.00 Minimum 2 years of working experience in the related field is required for this position **Required Skill(s)**: SQL, troubleshooting, networking, helpdesk, service desk, mobility In-depth knowledge of computer hardware...

2. Perform Initial Support for following nature of query: - Timeliness - Inaccuracy - Information Queries - Status Queries - Guidance Queries - Cancel Request 3. Escalate incident to level 2 Support Group for action e.g. complex technical issue, root cause analysis for late / inaccuracy. 4. Follow up on progress of incidents with status still open or...

**Job Descriptions**: - With full guidance from senior colleague and manager, Helpdesk Jr. is responsible to develop and improve knowledge and technical skill in hardware and software used by company in order to provide solution to customer. Develop integrated collaboration within team to solve problems faced by internal users in order to achieve company's...

What will be your main function and you will collaboration with: Field Troubleshooters provide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization. Field Troubleshooter is typically involved in resolution of callouts or other complex technical issues if the Technical Helpdesk...

Kualifikasi: Usia Max 33thn Berpengalaman sebagai IT Support / IT Helpdesk min 2thn Menguasai perbaikan Printer Manguasai merakit dan instalasi hardware komputer Dapat melakukan instalasi dan konfigurasi software komputer beserta mampu memperbaiki troubleshooting software yang umum Mengerti dan dapat melakukan instalasi dan konfigurasi security computer...

Job Description: Exception Handling Processing 1. Perform the handling of invoice exception cases including: 1.1 Invalid invoice details (company code, PO number, currency, etc.) 1.2 Suspected duplicate invoice 1.3 Information mismatch (company code, currency, unit of measure, etc.) 1.4 3-way match fail (example due to missing GR) 2. Acting as the...

**Job Requirements** - Experience in an upstream oil and gas company is preferable. - Intermediate in spoken and written Indonesian and English, proven with a minimum TOEFL score of 400 from a reputable institution like ETS (Educational Testing Service), for effective communication with internal and external stakeholders. - Strong computer literacy skills...