Sea Logistics Isc Customer Care Specialist
6 months ago
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
- ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
- ** Your Responsibilities**:
- To qualify + enter customer orders into the operational execution process.
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
- To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives across ISC.
**Your Skills and Experiences**:
- Bachelor degree
- Preferred at least 1 year experience in related field
- Able to converse fluently in Bahasa Indonesia and English
- Ability to establish priorities and accomplish multiple tasks with mínimal supervision & computer skills
- Strong time management and coordination skill
- This role is temporary employment for 4 months
**About Kuehne+Nagel***
With over 80,000 employees at some 1,300
- Next steps to joining our team-
- Speak with your Kuehne+Nagel recruiting specialist
Meet our hiring team
Decide if you will accept the offer
-
Sea Logistics Isc Customer Care Specialist
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeAre you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Jakarta organization is looking for a new Sea Logistics ISC Customer Care Specialist to join our Sea Logistics team. ** Your Role**: You will support customers...
-
Sea Logistics Isc Customer Care Specialist
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeAre you passionate about providing exceptional customer service in the dynamic world of logistics? Kuehne Nagel, a global leader in logistics and supply chain solutions, is seeking a talented and motivated individual to join our team as a Sea Logistics ISC Customer Care Specialist in Indonesia. ** Your Role **:You will support customers by providing helpful...
-
Sea Logistics Isc Customer Care Specialist
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeAre you ready to be the voice of excellence in customer service on a global scale organization? Kuehne Nagel in Indonesia is looking for a Sea Logistics Customer Care Specialist. ** Your Role**: You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge,...
-
Sea Logistics Isc Customer Care Specialist
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeYou will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. - ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure...
-
Sea Logistics Isc Operational Care Manager
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeAre you ready for an exciting new leadership opportunity? We invite you to join one of the most successful international logistics organizations globally, Kuehne+Nagel. ** Your Role**: You will be leading, directing and optimizing your International Supply Chain (ISC) customer care team to continuously provide customer excellence + sustainable growth across...
-
Sea Logistics Isc Customer Care Specialist
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeYou will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. - ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure...
-
Sea Logistics Isc Customer Care Specialist
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeYou will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. - ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure...
-
Sea Logistics Isc Customer Care Specialist
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeYou will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. - ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure...
-
Sea Logistics Customer Care Specialist
7 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeWe are currently seeking a dynamic individual to join our team as a Sea Logistics Customer Care Specialist at Kuehne + Nagel in Indonesia. This position involves managing and facilitating customer interactions, ensuring efficient sea logistics operations. ** Your Role**: You will support customers by providing helpful information, answering questions, +...
-
Sea Logistics Operational Care Specialist
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeAt Kuehne Nagel, we pride ourselves on providing exceptional service and products to our customers. We are looking for motivated and dedicated individuals to join our team as Sea Logistics Operational Care Specialist, Warehousing. If you are detail-oriented, efficient, and thrive in a fast-paced environment, we want to hear from you! ** Your Role**: You...
-
Sea Logistics Import Customer Care Supervisor
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeWe are looking for someone who's passionate about Sea Logistics, who understands the challenges and thrives on the dynamics that each day can bring. ** Your Role**: You will be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excellence + sustainable growth across your scope of...
-
Sea Logistics Customer Care Manager
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeAre you passionate about delivering exceptional service and managing client relationships in the dynamic world of freight forwarding? If so, we have an exciting opportunity for you! We are a leading freight forwarding company dedicated to providing efficient and reliable logistics solutions to our clients worldwide. With our commitment to excellence and...
-
Sea Logistics Sales Representative
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeAs the global market leader in Sea Logistics, our growth and success points to one thing: People. Our Employees have shaped best business practices internally and with customers around the world. It’s an exciting time to work in logistics, and Sea Logistics Sales is the place to experience it. ** Your Role **:You will focus on developing + diversifying...
-
Sea Logistics Operational Care Specialist
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full time** Your Role**: You will be responsible for enabling transport activities by executing bookings, entering orders while liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner. ** Your Responsibilities**: - To create/complete shipment details in our internal transport management system (carrier/vessel,...
-
Sea Logistics Operational Care Specialist
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full time** Your Role**: You will be responsible for enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our customer care specialists to ensure all requirements are met (in a timely + efficient manner). ** Your Responsibilities**: - To review + ensure alignment of shipping...
-
Sea Logistics Sales Representative
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full time** Your Role**: You will focus on developing + diversifying business in line with financial + volume targets. ** Your Responsibilities**: - To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable +...
-
Sea Logistics Sales Representative
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeAre you a driven and dynamic sales professional with a passion for logistics and supply chain management? Do you thrive in a fast-paced environment and excel at building strong client relationships? If so, we want you to join our team at [Your Company Name], a leading freight forwarding company committed to delivering exceptional logistics solutions to our...
-
Sea Logistic Lead, International Trade Operations
8 months ago
Jakarta, Indonesia Corteva Full time**Description**:** ABOUT THE ROLE / PURPOSE** The SEA Logistics Lead is accountable for all Logistics, International Trade Operations and Compliance activities across all SEA countries. This role collaborates with local, regional and global stakeholders across Commercial, Supply Chain, Procurement and Regulatory functions, as well as with external suppliers...
-
Procurement Logistic
6 months ago
Jakarta, Indonesia KUPU ID Full timeAs a Procurement Specialist in the freight forwarding industry, you will be responsible for sourcing, negotiating, and acquiring goods and services critical to the efficient functioning of the company's logistics operations. The role requires a deep understanding of the freight industry, supplier management, and a keen eye for...
-
National Sea Logistics Lcl Manager
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeAre you a team player and business driven with a passion for LCL? Do you want to join a young, dynamic and successful team? We're looking for a National Sea Logistics LCL Manager to join our team! ** Your Role**: Your primary objective is to develop, implement and drive the local product + business development strategy for our less than full container load...