Sea Logistics Isc Customer Care Specialist

3 weeks ago

Jakarta, Indonesia Kuehne+Nagel Full time

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
- ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
- ** Your Responsibilities**:

- To qualify + enter customer orders into the operational execution process.
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
- To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives across ISC.

**Your Skills and Experiences**:

- Bachelor degree
- Preferred at least 1 year experience in related field
- Able to converse fluently in Bahasa Indonesia and English
- Ability to establish priorities and accomplish multiple tasks with mínimal supervision & computer skills
- Strong time management and coordination skill
- Tis role is temporary employment for 6 months

**About Kuehne+Nagel***

With over 80,000 employees at some 1,300
- Next steps to joining our teamStep 1

- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer

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