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General Manager

1 month ago

Denpasar, Indonesia Maya Resorts Full time

**GENERAL MANAGER**

**Are you ready to become part of an iconic legacy? Maya Resorts is looking for a GM with the following requirements**:

- A bachelor’s degree in hospitality or hotel management.
- Ability of making an impact on KPIs, strategic thinker. P&L and financial reports expert.
- Excellent and easy communicator, ambassador personality. Outspoken, out of the box thinker, you are an inspiration to those around you.
- Revenue specialist who knows the way in both online and offline sales. Used to new technologies, software, Linkedin, OTAs marketing tools, Bedbanks strategies.
- Ability to draft dynamic SOPs and their implementation.
- Excellent leadership skills with a hands-on, lead-by-example work style. Negotiating skills are mandatory.

Please create a 2 minutes video of yourself explaining how you fit for this role, based on your previous experience and the job requirements.

**MAYA RESORTS**

As a General Manager, you will be responsible for effectively leading and managing all aspects of both resorts and delivering results that contribute to the overall success of the resorts. This will be achieved by accomplishing performance objectives that focus on driving sales, revenue and profitability, operational effectiveness, guest satisfaction, whilst ensuring brand standards are met.

**Responsibilities**:
Key responsibilities of a General Manager include, but not limited to:

- Functioning as the primary strategic leader of the resorts with responsibility for all aspects of the operation, including guest satisfaction, human resources, financial performance and sales and revenue generation. This role will also be involved in the review, update, and creation of policies, procedures, and SOPs for all Departments.
- Analyzing business results and working with the Department Heads and leadership team to develop effective strategies to address needs. Making key decisions and overseeing execution, removing obstacles to success and ensuring appropriate resources are available to achieve business results. This is maintained through planning and setting agendas for department head meetings.
- Daily departmental monitor walk throughs around either of the two properties is required and to hold Department Heads accountable for conditions that are unfavourable, and to ensure a solution is reached with a sense of urgency.
- Monitor all facets of the Guest Service functions including cleanliness of public areas, ensuring these meet standards, and delivery of an exceptional guest experience including pre, during, and post-stays.
- Act as a Guest Liason by being visible in the resorts; assisting guests, observing any issues that may arise, and ensuring professional, warm, and friendly guest service. Act as a role model to staff members via exemplary ethics and quality of standards. Work closely with Reservations and Sales departments for ‘meet and greet’ of VIP guests and customers. Assist the Housekeeping department and inspect rooms as appropriate to ensure they are ‘VIP inspection’ approved.
- Monitor and track guest feedback, reviews and concerns on a daily basis. Actions must be implemented with urgency to immediately mitigate any negative comments. Work collaboratively with, and support Department Heads, and their respective teams. Ensure that guest comments are responded to in a professional and timely manner in alignment with Maya Resorts brand standards.
- Ensuring brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary.
- Driving the sales culture in the resort through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals that will drive the property’s financial performance.
- Ensure consistency in maximizing revenue and adhere to budgets and forecasts that result in lucrative profit margins and flow-through. Drive appropriate operational adjustments as required; to achieve financial goals, balancing guest experience with financial needs and aware of competitors’ movement.
- Preparing an annual budget and business plan in collaboration with appropriate Department Heads to ensure the smooth operation of both resorts. Set financial goals and plan expenses.
- Monitoring actual sales and revenue to determine variance and assess goal accomplishments.
- Creating an environment in which all associates have the ability to reach their full potential and ensuring they have all the tools required in order to be successful in their role. Working directly with and in support of direct-report Department Heads as they lead their associated teams. Ensure each is appropriately delivering their respective job functions and successfully executing their departmental mission.
- Facilitate an excellent talent acquisition process and ensure training initiatives are in place for all Departments to support hotel service