Exams Operations

5 months ago

Jakarta, Indonesia Elabram Systems Full time

The purpose of this role is to ensure effective and efficient delivery of Exams in Indonesia in line with security and exam body standards as well as high levels of customer service. To handle confidential materials during the multiple exchanges in country/location in accordance to compliance standards. To manage Venue Supervisor engagement, relationship and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours_

**1. Product Service Support**

1. Undertake the related planning and delivery functions in preparation for Test Days in line with Company process

2. Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organizes given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively

3. Scan dashboards to monitor performance and identify issues

4. Deploy engagement plan for Venue Staff. Supports decisions of Operations Manager with the selection of venue staff, sets performance expectations and maintains positive relations

5. Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure Company standards are met in set up and day to day operations.

6. Undertakes sorting and packing of exam materials to for designated test venues. Ensures exam materials are received at Test Centre and stored securely

7. Supports tasks to reconcile exam materials and papers received are as per plan, report and escalate any discrepancies.

8. Undertake handling of suitcases and storage of materials. Ensures the proper procedures and documentation is adhered to when handing over to courier or test day staff.

9. Ensures proper script receipt tracking, packing and return OR scanning, store and shredding

10. Supports the selection of suitable venues, planning for Test Day resources ordering, quality, distribution and management (e.g. process guides, stationery, branding/signage/ technical equipment - speaking test/hand scanners)

11. Provides timely escalation of issues, enabling the adaptation of work plans where necessary.

**2. Customer support**

1. Receives and responds to enquiries from/to customers, and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly

2. Recognizes and understands the impact of incidents arising (e.g. complaints, resourcing problems, logístical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

**3. Relationship & stakeholder management**

1. Supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department

2. Proactively work with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.

3. Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the Company to facilitate effective and efficient service delivery.

4. Act as point of contact and manage escalated issues in country from Venue Supervisors and Venues, supported by Operations Manager / Cluster team when required.

**4. Risk and Compliance**

1. Undertake contingency and risk management on the ground, liaise with Customer Service, Examiner or Venue Staff to ensure alignment on communications

2. Leads in providing support related to compliance or investigations on Test Day and related issues.

3. Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the Company and its customers at all times.

4. Ensure adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising.

5. Provide support and reporting for audits and performance reviews.

**5. Analysis & Reporting**

1. Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.

2. Leads wash-up meetings to review Test Day performance delivery, continual improvement and corrective actions

**6. Finance & Resource Management**

1. Monitors and takes responsibility for small-scale resources/cash/stock, followin

  • Exams Operations

    5 months ago

    Jakarta, Indonesia Elabram Full time

    Job Description Undertake the related planning and delivery functions in preparation for Test Days in line with BC process Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organizes given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively Scan...

  • Exam Operations

    6 months ago

    Jakarta, Indonesia Elabram Systems Full time

    The purpose of this role is to ensure effective and efficient delivery of Exams in Indonesia in line with security and exam body standards as well as high levels of customer service. To handle confidential materials during the multiple exchanges in country/location in accordance to compliance standards. To manage Venue Supervisor engagement, relationship and...

  • Exams Operations

    5 months ago

    Jakarta, Indonesia PT Elabram Systems Full time

    Undertake The Related Planning And Delivery Functions In Preparation For Test Days In Line With BC Process - Receives Instructions And Requests From Cluster Operations, 5 Days Before Test Day Itself And Plans And Organizes Given Resources Accordingly (Often At Short Notice) To Ensure That Work Is Carried Out Efficiently And Effectively - Scan Dashboards To...

  • Exams Operations

    6 months ago

    Jakarta, Indonesia Elabram Full time

    Job Description To handle confidential materials during the multiple exchanges in country/location in accordance to compliance standards. To manage Venue Supervisor engagement, relationship and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be...

  • Academic Operation Staff

    5 months ago

    Jakarta, Indonesia Indonesia International Institute for Life Sciences Full time

    **Job Details**: **Department**: Academic Operation **Location**: DKI Jakarta **Job Type**: Academic Operation **Qualifications**: Staff **Experience**: 2 Years **Offered Salary**: Negotiable **- Handle administrative and academic operations related to Faculty services - Support and ensure teaching-learning operation (calendar academic, class...

  • Academic Operation Staff

    7 months ago

    Jakarta, Indonesia Indonesia International Institute for Life Science Full time

    Handle administrativeand academic operations related to Faculty services - Support and ensure teaching-learning operation (calendar academic, class distribution, class transactions, class attendances, and teaching assignments) - Support and ensure the information on learning process services, such as faculty meetings and announcements - Support and ensure...

  • Academic Operation Staff

    7 months ago

    Jakarta, Indonesia Indonesia International Institute for Life Science Full time

    Handle administrative and academic operations related to Faculty services - Support and ensure teaching-learning operation (calendar academic, class distribution, class transactions, class attendances, and teaching assignments) - Support and ensure the information on learning process services, such as faculty meetings and announcements - Support and ensure...

  • Academic Operation Staff

    7 months ago

    Jakarta, Indonesia Indonesia International Institute for Life Science Full time

    Handle administrativeand academic operations related to Faculty services - Support and ensure teaching-learning operation (calendar academic, class distribution, class transactions, class attendances, and teaching assignments) - Support and ensure the information on learning process services, such as faculty meetings and announcements - Support and ensure...

  • Academic Operation Staff

    2 months ago

    Jakarta, Indonesia Indonesia International Institute for Life Science Full time

    Handle administrative and academic operations related to Faculty services - Support and ensure teaching-learning operation (calendar academic, class distribution, class transactions, class attendances, and teaching assignments) - Support and ensure the information on learning process services, such as faculty meetings and announcements - Support and ensure...

  • Cmr & Logistic Assisstant Manager 1

    4 weeks ago

    Jakarta, Indonesia British Council Full time

    CMR & Logistic Assisstant Manager 1 **Date**:22 Oct 2024 **Location**: Jakarta, East Asia, ID **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to...

  • Senior Vice President

    7 months ago

    Jakarta, Indonesia Bank of America Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...

  • Investment Operation

    5 months ago

    Jakarta, Indonesia Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Commercial Sales Team Lead

    5 months ago

    Jakarta, Indonesia PT Elabram Systems Full time

    Responsible for the implementation of multiple business sub-module processes of the region - Develop relationships with regional strategic business integrators; takes the lead in building a partner ecosystem that matches customers/regions; builds brand influence in the ecosystem - Take the lead in planning and organizing regional-level branding activities;...

  • Branch Manager

    5 months ago

    Jakarta, Indonesia Panin Sekuritas Full time

    Branch Manager- Kantor Cabang - Full Time **Confidential**: - Salary**Jakarta Selatan**: - Location**5 years in similar or related position**: - Experience**CAREER OPPORTUNITY** - We are a reputable Securities Company which have licenses as a brokerage and underwriter. Currently, we are looking for talented people to fill in below position: **Branch...

  • Account Relationship Manager

    5 months ago

    Jakarta, Indonesia Elabram Full time

    Job Description **Main opportunities / challenges for the role**: Identify client needs and integrate value-orientated solutions in response which leverage the British Council’s unique array of education and English-related products and services. Understand, foresee and flag country conditions or market insight to spot and act on opportunities. Build...

  • Channel Distributor

    5 months ago

    Jakarta, Indonesia PT Elabram Systems Full time

    **Job description**: - Be responsible for the commercial market operation of the region's commercial/medium-sized commercial market scale region or multiple general market scale regions. - Responsible for process implementation of multiple business sub-modules in the region. - Develop regional strategic business integrators and build relationships with...

  • Senior Exam Business Development Manager

    5 months ago

    Jakarta, Indonesia Elabram Full time

    Job Description **Main opportunities / challenges for the role**: Innovating with products and partnerships into new markets Adding value to key accounts in a competitive environment Motivating and driving team performance Achieving sales targets for existing product lines Upholding a customer service culture **Main accountabilities but not limited to the...

  • Commercial Sales Team Lead

    1 month ago

    Jakarta, Indonesia PT Elabram Systems Full time

    **Our Client**: Our client is one of the top global leaders in ICT infrastructure and smart devices. As the world’s largest provider of telecommunications network equipment and the second-largest smartphone manufacturer. **Job Role**: This role will take charge of commercial market operations in the region's commercial/medium-sized commercial market, or...

  • Sampoerna Academy

    2 weeks ago

    Jakarta, Indonesia Sampoerna University Full time

    knowledgeable and familiar with Dapodik System - Familiar with School Accreditation process - Have experience in dealing with government officer in relation with Dapodik and School Accreditation process. - Produce and submit regular and other periodic report (monthly / semi-annual / annually) regarding all activities or issues within his/her area of...

  • Channel Distributor

    5 months ago

    Jakarta, Indonesia Elabram Full time

    Job Description - Be responsible for the commercial market operation of the region's commercial/medium-sized commercial market scale region or multiple general market scale regions. - Responsible for process implementation of multiple business sub-modules in the region. - Develop regional strategic business integrators and build relationships with them. -...