Customer Fulfillment Specialist
4 days ago
Role Summary:
The primary purpose of this position is to handle all aspects of export activities and manage material/product import under special agreements for all aspects, and custom processes in relation to export and import in order to ensure the process is complied with local regulations (i.e. Ministry Of Trade or BPOM).
This role would also be providing support to Malaysia and Singapore markets for operational work.
Roles & Responcibilities:
Export Activities
Handling all aspects of export activities in PGS Jakarta, and keeping high-level KPIs for fill rate attainment from customers:
- Attaining export customer orders, and providing shipment plans based on ship-by date stated in the global ERP system /SAP.
- Coordinating to arrange the shipment with internal party i.e. PPIC, warehouse and QA for product availability for the shipment.
- Coordinating with the global nomination of a forwarder for shipment arrangement
- Sales order processing to the system
- Keeping high-level fill rate attainment for export customer
- Review the forwarder invoice thru Trax System
Sales Ordering Process for JNJ product
Handling all aspects of the sales ordering process for the shipment to JnJ, and coordinating the shipment to Supply Planning Manager and Cimanggis Warehouse Supervisor for the arrangement.
Import activities
Handling import process for Semi-Finished Goods, APIs/RMs and PMs imported from Pfizer affiliates and or 3rd party under the special agreement;
- Communicating with supply points, and also 3rd party import supplier
- considering the backlog order, quantity and timing of planned orders & Purchasing
- reviewing and ensuring that the replenishment & forecasting system in the Global Supply Chain system is updated regularly and in line with the calculated requirement
- Coordinating with forwarder for clearance process of product
- Lease with Pfizer affiliate/3rd party and Global Logistic & Supply if any supply issue from the source
Import Custom process
- Ensuring all imported documentation (AWB/BL, invoice, packing list, CoA) is completed.
- Transfer data for import permit via NSW to BPOM.
- Upload the following document: invoice, packing list, AWB/BL, COA, Ijin Edar, CPP, and MSDS.
- Check the PIB draft before submission to the bank.
- Prepare insurance, Authorization letter, original stamp invoice, and packing list.
- These documents will be submitted to customs through our appointed clearing agent.
- Liaise with the Clearing Agent on the estimated arrival of imported material to the Pfizer plant.
- Monitor progress import status in the NSW portal.
- Forward original approved invoice, SSPCP, PIB, and BPN to Finance.
- Forward Invoice, packing list, COA, P.O to the warehouse.
- Keep import documents to the individual shipment file based on the PO number.
Obtain import permit
- Obtain a Sodium Borat permit from the Department of Industry.
- Communicate and forward the import permit to the exporting country.
- After receiving the material, report the import realization to the Department of Trade.
Visit customs body
- Visit Customs Officer related to Notul (Nota Pembetulan)/Audit/SPTNP(Surat Penetapan Tarip Nilai Pabean).
- Visit Tax Court related to the appeal for reviewing our objection letter.
Update the existing current permit
- NPIK for Electronic, NPIK for Textiles from the Department of Trade.
- IP B2 for Sodium Borat will be expired after the one-year quota.
Work Location Assignment: Flexible
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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