Parts Order Fulfilment
2 weeks ago
Parts Order Fulfilment
BID - PT. Bobst Jakarta
The person is part of the local Business Service Performance organization, and handles various tasks as defined by SEA Customer Care Manager or** ZSD (Zone Service Director).**
The position is to be part of a team dedicated to the service requirements in the country and South-East Asia region (SEA), with the goal of ensuring customer satisfaction
**Main Responsibilities**:
- Provide world class customer support to Customers & Agents
- Manage all new spare parts requests and orders
- General customer request management (Parts order, delivery)
- Monitor and manage all Part requests till completion
- Ensure highest level of customer satisfaction
**Primary Objectives**:
- Respond to customer inquiries, orders, delivery, invoicing, and collection
- Provide Administrative support
**Key Daily Tasks**
**1**.
**Spare Parts**
- Follow enquiries and quotations both manufacturing sales Quotation/Order
- Quotation follow up for non-purchased items (regular order)
- Invoicing and Accounts Receivable collection
- Reporting: Discount table update, MFG Pro, Parts activities,
- Liaise with the forwarding agent, parts clearance, schedule to deliver to customer
- For incorrect parts deliveries form manufacturers follow up and ensure Credit Note
- Reporting for MFG PRO input: Submission of all spare parts document
- (Local Invoicing, BSA Invoice) Administrative Back up person for Customer Care Specialist (absence or workload)
- Generate sales through phone conversations ‘Telesales’
- Generate business leads
- Follow-up on existing quotations in collaboration with the Area Service Manager
- Promote our services products and inform our customers about novelties
- Gather market information and intelligence
- Reach out to inactive customers and work on win-back strategies.
- Secure the customers are gently reminded about open quotations
**2.**
**Office Administration**
- Assist controlling front desk receptionist area (reception of persons)
- Assistance for marketing activities - arrangements for client events and mailing for BU SP
- Assist local and external service personnel as required (from manufacturers and other entities)
- Follow enquiries and quotations both buyer reseller and manufacturing sales (Indonesia & SEA)
- Answer phone calls, receiving guests
- Recording customer request in SAP
- Mailing, courier, General filing
**3.**
**Administration for SEA BUSP**
- Assist other departments in agreement with superiors
**KPIs**
- NPS
- Efficiency in parts selling process
- Overdue Accounts Receivable
- Polite and team player
- Customer oriented
- Good communication skills
- Proactive work style, highly reliable and accountable
- Act dynamically and pragmatically under pressure
- Able to work in a matrix organization
- Ability to understand the business and its challenges
- Good knowledge of customer service requirements
- Strong knowledge of SAP, MS Office, including Word, Excel and Outlook
- Bachelor’s Degree in Commerce/Science
- Minimum 3 years’ experience in customer service industry and in administrative
- Good written and verbal communication skills, both in Bahasa Indonesia and English
For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world.
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