Sales Operations Analyst, Order Management

6 months ago

Jakarta, Indonesia Palo Alto Networks Full time

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Job Description**:
**Y**our Career**

**Sales Operations Analyst, Order Management **at Palo Alto Networks resides within the Sales Operations department ensuring the accurate and timely processing of a high volume of purchase orders. You will work out of our JAPAC office and will report to a Sales Operation Manager - Order Management of our EMEA Headquarters.

The role demands incredible attention to detail, the ability to work as part of a team and on one’s own, a desire to learn systems and processes very quickly and the skills to adapt to ever-changing business requirements.

This position requires team members to be available to work extended hours at the end of each month and the fiscal quarter.

**Y**our Impact**
- Manage daily sales orders and placement into CRM-Sales Force System with precise accuracy and cross-checking ERP-SAP system
- Sales Operations Analyst, Order Management (International) receives and processes all types of purchase orders from Palo Alto Networks’ distributors and direct resellers in each of the two assigned regions (EMEA and JAPAC)
- Handle escalation of activities and ensure accuracy on approved quotes
- Review all required documentation are transferred to the back office
- Adhere to contract and licensing terms and recognition policies are met
- Each purchase order is reviewed for accuracy to ensure it matches approved quotes, adheres to contract and licensing terms, meets Palo Alto Networks procurement and revenue recognition policies and is being placed by an authorized channels distributors and reseller partner.
- Sales Operations Analyst, Order Management as the first point of contact for all escalations concerning Sales Orders require a strong analytical skill and understanding of complex policies and licensing processes.
- Collaborate with other external and internal departments to quickly resolve customer concerns
- Interact directly with PAN Distributors, PAN Channels Distributors, PAN Channels and Sales Reps. as required
- Liaises with Sales Rep, Renewal Rep, Deal Desk for opportunities and quotes related issues, with Deal desk for pricing and quotes matters,
- Sales Operations Analyst, Order Management may collaborate with Field Sales Ops. NPI Sales Ops. Sales Support, Channels Ops, Product Compliance teams for any operational issues and Data Account team for account registration related issues.
- Liaises with Fulfillment, Trade and Logistics teams to relay compliance, shipment and delivery information/documentations, Tracking and communicating any order matters (e.g order status, shipment status, serial number, etc) to both internal and external stakeholders.

**Qualifications**:
**Y**our Experience**
- Enthusiastic, dependable, team-oriented, and able to work with mínimal supervision
- Strong analytical skills
- Ability to easily understand compliance requirements and company process policies
- Excellent time management, organizational and communication skills
- Ability to communicate with all levels in the organization, external and internal customers, and work effectively in a team environment
- Willingness to work on a flexible schedule, according to activity volume
- Understanding of Order Quote to Cash management Process and sales operations frameworks
- 2-3 years related experience

Additional Information
**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our **Life at Palo Alto Networks** **page and our **diversity** **website.

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