Order Desk Manager

3 weeks ago


Jakarta, Indonesia FLSmidth, Inc. Full time

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.

It’s a big responsibility, and we have committed to do it.

As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero - enabling our customers to move towards zero emissions cement plant by 2030.

Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.

We are currently recruiting for an Order Desk Manager to join our business in Jakarta to manage the overall Order Desk Teams.

Job Scope:
As the Central Order Desk Manager for the Asia-Pacific (APAC) region, you will play a pivotal role in ensuring efficient and effective order management processes. You will oversee a team responsible for handling orders, coordinating with various stakeholders, and optimizing workflows to drive operational excellence. This role offers an exciting opportunity to lead and innovate within a dynamic and fast-paced environment.

What You’ll Do:

- Lead and manage the APAC Central Order Desk team, providing guidance, support, and mentorship to ensure high performance and achievement of targets.
- Oversee end-to-end order management processes, including order & quote entry, validation, processing, and fulfillment, ensuring accuracy and adherence to company policies and procedures.
- Collaborate closely with cross-functional teams, including sales, procurement, logistics, and contract management, to streamline order workflows and resolve any issues or discrepancies in a timely manner.
- Develop and implement strategies to optimize order processing efficiency, improve turnaround times, and enhance customer satisfaction.
- Monitor order status and performance metrics, analysing data to identify trends, areas for improvement, and opportunities for cost reduction or process enhancement.
- Act as a point of escalation for complex order-related inquiries or issues, providing timely resolution and maintaining a high level of customer service.
- Stay abreast of industry trends, market dynamics, and regulatory requirements relevant to order management, ensuring compliance and proactively adapting strategies as needed.
- Drive continuous improvement initiatives, leveraging technology and automation to streamline processes, enhance productivity, and mitigate risks.

What You’ll Bring:

- 2-5 years people management/leadership experience.
- Experience in a similar role is essential. Ideally someone who has worked in Mining, Heavy Machinery, Oil and Gas or similar resources in a Sales Support function.
- Experience of the Sales Cycle and a strong financial administration background.
- Based in Indonesia and open to travel.
- Fluent English (written and verbal).

What we offer:

- Competitive remuneration package on offer.
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
- Job security in a volatile market. Since 1882, FLSmidth have operated successfully within a global environment.
- Development and training within a respected global OEM company.
- Access to salary packaging options to allow you to maximise your after tax income.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Paid Parental Leave
- Access to a recognition and benefits platform.
- Involvement with community and charity initiatives.
- Annual flu vaccination.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

No recruiters and unsolicited agency referrals please.



  • Jakarta, Indonesia FLSmidth, Inc. Full time

    “Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. As a leader in the cement and mining industries, we have taken on the responsibility of...

  • Account Manager

    4 days ago


    Jakarta, Indonesia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Account Manager

    3 weeks ago


    Jakarta, Indonesia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. So if you’re talented, driven, creative, and hungry to...


  • Jakarta, Indonesia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. So if you’re talented, driven, creative, and hungry to...

  • Trading Specialist

    1 week ago


    Jakarta, Indonesia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Trading Specialist

    1 week ago


    Jakarta, Indonesia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. So if you’re talented, driven, creative, and hungry to...

  • Help Desk Manager

    2 weeks ago


    Jakarta, Indonesia Demolytic Full time

    **Jakarta**: **Indonesia**: We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues. As a Help desk manager, you should have a solid technical background combined with customer service experience. A...


  • Jakarta, Indonesia Demolytic Full time

    **Jakarta**: **Indonesia**: We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. You should be able to deal with complaints and give accurate information....

  • Account Executive

    6 days ago


    Jakarta, Indonesia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • Jakarta, Indonesia Palo Alto Networks Full time

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Order Management

    6 days ago


    Jakarta, Indonesia PT Personel Alih Daya (PERSADA) Full time

    Job Desc: - Order Process Management (Receive, Confirm, and Delivery Monitoring) - Coordinate with Supply Planning on Inventory Strategy & Allocation - Coordinate with Logistic on Delivery Plan & Phasing - Reporting (Daily Sales Report, OTC Dashboard, Order Tracking) Qualifation: - Min. S1 - Proficient in Excel-intermediate - Having experience in Suppy...


  • Jakarta, Indonesia Youtap Limited Full time

    **This is a senior role and reports to the Head of Services with a dotted line to the CEO.** **Key Responsibilities**: You will have a deep understanding of Jira Service Desk and its escalation capabilities. You will be used to managing priority tickets and service level agreements. You will perform the following functions: - **Service Desk...


  • Jakarta, Indonesia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • Jakarta, Indonesia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Desk Control

    3 weeks ago


    Jakarta, Indonesia Pluang Full time

    **Desk Control**: PT Bumi Santosa Cemerlang, Jakarta Pusat, Jakarta Raya, Indonesia - Department- Operations- Job posted on- Nov 30, 2024- Employment type- Full Time**Role overview**: - Desk Control works closely with the Deputy Head of Operations to ensure day-to-day targets are achieved by Customer Service agents. He will ensure that every agent responds...


  • Jakarta, Indonesia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Director of Accounts

    3 weeks ago


    Jakarta, Indonesia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. So if you’re talented, driven, creative, and hungry to...

  • Front Desk Manager

    3 weeks ago


    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24051030 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...


  • Jakarta, Indonesia Unit4 Full time

    **Company Description** Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry. We are in Business for People, empowering people in service organizations with innovative...


  • Jakarta, Indonesia PT. Telmark Integrasi Indonesia Full time

    PT Telmark Integrasi Indonesia BPO saat ini sedang membuka lowongan untuk posisi sebagai Collection Manager. Untuk lokasi penempatan di Jakarta dan sekitarnya. Persayaratannya sebagai berikut: Deskripsi Pekerjaan: - Mengelola dan memonitoring kinerja Collection DPD awal untuk memastikan pencapaian target yang telah ditentukan. Diutamakan yang terbiasa...