Customer Support Agent

5 days ago


Jakarta, Indonesia AffiliateUp Full time

**Requirements**:

- Computer literacy;
- Able to identify ways of solving a problem and present a solution in a verbal and written manner;
- Strong interpersonal skills;
- High levels of professionalism;
- Attention to detail and punctuality;
- **Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than the 2015 year;**:

- Stable internet connection.
- Comfortable working place (secure home office)

**Responsibilities**:

- Identify customers’ needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

**Benefits**:

- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Paid probation period is provided;
- Competitive salary (up to 400 US Dollars);
- Working on a shift schedule (_day and night shifts,_ from 9 am to 9 pm / day off and from 9 pm to 9 am / 2 days off).

**Job Types**: Full-time, Contract

COVID-19 considerations:
Remote job

Contract length: 12 months

**Job Types**: Full-time, Contract

**Salary**: Up to Rp5,700,000 per month

Application Question(s):

- Please, specify your salary expectations.
- What's your English language level?
- How much is RAM of your laptop/PC?
**Experience**:

- Customer Support: 1 year (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)


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