Customer Support Agent
3 weeks ago
JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries.
JustMarkets’s mission is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, and service.
JustMarkets’s vision is to become the world’s most customer-centric broker, where everyone can trade and invest in a simple and transparent way.
The essence of JustMarkets lies in its core values, which guide every action and shape each process, ensuring that our commitment to these values is reflected in all our endeavours.
The success story at JustMarkets is written by a dynamic and innovative team of dedicated professionals. The diverse team from 10 different countries, and it’s what truly sets JustMarkets apart. As a rapidly growing team, JustMarkets is always on the lookout for like-minded individuals who resonate with our culture and values.
Explore opportunities at JustMarkets and become a part of our team of professionals
**Responsibilities**
- Respond and communicate with clients to understand and service their needs via livechat
- Analyse customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Build rapport with clients and effectively diffuses conflict and opposition
- Contribute to team effort by accomplishing related results as needed
- Be committed to meeting quality standards in processing customer adjustments
**Skills & Abilities**
- Strong verbal and written communication skills, with the ability to convey information clearly, professionally, and empathetically
- A customer-centric mindset with a genuine desire to help and provide exceptional service, displaying patience, empathy, and understanding
- Effective problem-solving and critical-thinking skills to analyse situations, identify root causes, and propose appropriate solutions
- Willingness to learn and acquire a thorough understanding of the company's products, services, and policies
- Collaboration and cooperation with team members to achieve common goals, sharing knowledge and supporting others when necessary
- Work independently under mínimal supervision
- Calm person, good listener and stay positive assisting customers who are upset
- Responsible, fast learner, interpersonal skills and a strong spirit of teamwork
**Requirements**:
- Fluency in Indonesian and English language.
- Experience is not a must but will be an added advantage
- Fresh graduates are accepted
- Understanding of IT industry
- Laptop with memory of 8GB or Apple Mac not older than 2015 year and stable internet connection
- Willing to work long hours
- Willing to work on a shift schedule (day and night shifts from 9 am to 9 pm and the next day from 9pm to 9am followed by 2 days off)
**We offer**
- 8 shifts of annual leave per year
- 8 shifts of sick leave per year
- Working on a shift schedule (day and night shifts)
- Medical budget
- Opportunity to work remotely
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Application Question(s):
- Do you have your own laptop? If yes, what is the RAM memory?
- How would you rate your English fluency on a scale from 1 to 10 (1 being poor and 10 being excellent)?
- What is your current salary in USD?
- What is your expected salary in usd?
- This is a REMOTE role on a 12-hour shift basis (9am-9pm and then 9pm-9am followed by 2 days off) are you comfortable with the working hours?
-
Customer Support Agent
19 hours ago
Jakarta, Indonesia JustMarkets Full time**JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...
-
Kyc Agent
1 week ago
Jakarta, Indonesia Agent&Co Full timeperience as a KYC or tele-verification min 1 year will be a plus - Strong customer care skills and active listening - Familiar with CRM systems and practices. - Customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and observation - Ability to multi-task, prioritize and manage time effectively. -...
-
Kyc Agent
19 hours ago
Jakarta, Indonesia Agent&Co Full timeJob Desc: - Perience as a KYC or tele-verification min 1 year will be a plus - Strong customer care skills and active listening - Familiar with CRM systems and practices. - Customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and observation - Ability to multi-task, prioritize and manage time...
-
Customer Support Agent
6 days ago
Jakarta, Indonesia AffiliateUp Full timeRequirements - Computer literacy; - Able to identify ways of solving the problem and present the solution in a verbal and written manner; - Strong interpersonal skills; - High level of professionalism; - Attention to detail and punctuality; - Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year. - Stable internet connection; - Own...
-
Customer Service Agent
3 days ago
Jakarta, Indonesia Serasi Autoraya Full timeMenjelaskan kepada calon customer terkait layanan TRAC Rental beserta informasi promosi. - Menerima dan menyelesaikan komplain dari customer sebelum-selama-setelah masa sewa kendaraan. - Qualification :_ - Kandidat wajib menyelesaikan pendidikan min. D3/S1 (semua jurusan). - Fresh Graduate atau memiliki pengalaman di bidang Customer Service / Service Agent...
-
Customer Services and Support
1 week ago
Jakarta, Indonesia PT. Silk Route Trade Services Indonesia Full time**Customer Services and Support Staff** **The Opportunity** We are seeking a passionate Customer Services and Support Staff. Join our ranks and add to SRTS’s growth as a leading organisation in Export Import Trading. If you are someone who enjoys the grit and fast-paced nature of a thriving business, then this is the opportunity for you. At SRTS, you...
-
Customer Service Agent
18 hours ago
Jakarta, Indonesia Serasi Autoraya Full timeMenjelaskan kepada calon customer terkait layanan TRAC Rental beserta informasi promosi. - Menerima dan menyelesaikan komplain dari customer sebelum-selama-setelah masa sewa kendaraan. - Qualification :_ - Kandidat wajib menyelesaikan pendidikan min. D3/S1 (semua jurusan). - Fresh Graduate atau memiliki pengalaman di bidang Customer Service / Service Agent...
-
Customer Sales
6 days ago
Jakarta, Indonesia The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest standard of customer service is provided to Emirates customers, provide...
-
Customer Care Inbound
1 week ago
Jakarta, Indonesia Agent&Co Full timeListen to customer complaints and try to identify the cause of their problem - Identify the appropriate response and strategy to solve customer issues as quickly as possible - Ensure customer satisfaction and maintain professional customer support Jenis Pekerjaan: Penuh Waktu Gaji: Rp4.900.000 - Rp5.000.000 per bulan Kemampuan Bekerja Jauh dari...
-
Account Executive
2 weeks ago
Jakarta, Indonesia 99.co Full time**About us** We are looking for an experienced **Account Executive - Agent Sales** to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **Responsibilities**: - Build and maintain a good relationship with our customers...
-
Customer Support Agent
3 weeks ago
Jakarta, Indonesia JustMarkets Full timeJustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries. JustMarkets’s mission is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, and...
-
Customer Support Agent
2 weeks ago
Jakarta, Indonesia JustMarkets Full timeJustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries. JustMarkets’s mission is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, and...
-
Customer Support
6 days ago
Jakarta, Indonesia Qoala Full timeWe are looking for a Customer Support to assist our customers with technical problems when using our products and services. Customer Support responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s...
-
Customer Relation
3 days ago
Jakarta, Indonesia ASSA Rent Full timeGet Voice of Customer's and improve communication and good relations with customers - Coordinating the implementation of Customer Focus & Costumer Events - Become a role model & change agent in branches related to the service mindset and implement Aqucare - Support and follow up on the results of the Customer Satisfaction Index (CSI) & Customer Loyalty Index...
-
Customer Support Agent Tier 2
18 hours ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Customer Care
1 week ago
Jakarta, Indonesia Agent&Co Full timeJob desc: - Listen to customer complaints and try to identify the cause of their problem - Identify the appropriate response and strategy to solve customer issues as quickly as possible - Ensure customer satisfaction and maintain professional customer support Jenis Pekerjaan: Penuh Waktu Gaji: Dari Rp4.900.000 per bulan Kemampuan Bekerja Jauh dari...
-
Jakarta, Indonesia SDZ Support Company Full timeSDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides customer support services to reputable financial firms. One of our biggest clients is IQ OPTION (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...
-
Jakarta, Indonesia SDZ Support Company Full timeSDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides customer support services to reputable financial firms. One of our biggest clients is IQ OPTION (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...
-
Customer Support Agent
6 days ago
Jakarta, Indonesia AffiliateUp Full time**Requirements**: - Computer literacy; - Able to identify ways of solving the problem and present the solution in a verbal and written manner; - Strong interpersonal skills; - High level of professionalism; - Attention to detail and punctuality; - Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year. - Stable internet connection; -...
-
Customer Support
1 week ago
Jakarta, Indonesia Advotics Full timeCompany Description Advotics is a Cloud Digitalization SaaS provider. Advotics introduced a cloud platform to digitize workforce, business network, and physical assets and products, with the main objective of converting data from offline work & trade activities into insightful metrics for management to make important business decisions such as sales...