International Development Client Service Leader

2 weeks ago

Jakarta, Indonesia CDM Smith Full time

CDM Smith is a private, employee-owned consulting, engineering and construction firm providing legendary client service and smart solutions in water, environment, transportation, energy, and facilities worldwide. Passionate about our work and invested in each other, we are inspired to think and driven to solve the world’s environmental and infrastructure challenges. Our International Development Group seeks a Client Service Leader based in Indonesia to join our diverse and dynamic global team delivering world-class expertise for locally led sustainable development in Asia-Pacific, Middle East and Africa, Latin America and the Caribbean, and Europe. Founded in 1947, our firm has been a trusted partner in international development since our first assignment in Colombia in 1960 and in Indonesia since 1975.
- Our Client Service Leader will bring wide-ranging experience with bilateral donor
- SUMMARY OF RESPONSIBILITIES:

- 1. Formulate and lead our marketing and new business strategy for international development in Indonesia, collaborating with client service leaders responsible for selected donors across the Asia-Pacific region.
- 2. Position our firm in Indonesia and the region by discovering new clients and new types of opportunities through active marketing campaigns, existing relationships, technical presentations, brand reputation, and other activities; by evaluating clients for alignment with our services and the value we can provide; and, by building high-value, multi-dimensional relationships with clients.
- 3. Pursue specific project opportunities in Indonesia and the region following a defined capture strategy to increase our ability to win new work and deliver profitable projects that our clients find of high value by identifying opportunities, assembling pursuit teams, developing pricing strategies, developing high-value offers, negotiating contracts, and obtaining client feedback among other requirements
- 4. Maintain engagements with clients during project implementation in Indonesia.
- 5. Coordinate with our project delivery team to ensure profitability.
- SPECIFIC DUTIES:
- Ensure regional sales compliance with CDM Smith procedures and Code of Ethics.
- Participate in the development and implementation of our international development strategy that promotes a sustainable Indonesian presence and drives regional growth.
- Establish and manage sales and business development budgets including regular monitoring and reporting on progress.
- Lead the preparation and management of proposals, including major proposals with CDM Smith as prime contractor and multiple teaming partners in subcontracting or joint venture arrangements.
- Develop and maintain strong client relationships with targeted donors in Indonesia and the region.
- Partner with delivery team to ensure client satisfaction, by conducting performance audits.
- Establish strategic partnerships with organizations to team with CDM Smith in new pursuits.
- Work with marketing team to develop materials for campaigns, conferences, etc.
- Participate in internal technical transfer activities to share best practices across the firm.
- Identify and implement strategies to meet longer-term funding needs, including identifying and pursuing funding opportunities with donors and development banks based in Asia-Pacific.
- Travel within Indonesia and the region depending on business needs.

**Minimum Qualifications**
- Education:
- Bachelor’s degree in international development, business, engineering, science, construction management, or other relevant discipline.

**Experience**:
- 10 years of relevant experience in Indonesia, including at least 5 years of business development experience managing proposals for complex donor-funded / development bank-financed projects and programs.

**Skills**:
- Advanced client communications skills, including the ability to understand concerns and a high degree of responsiveness.
- Advanced knowledge of proposal evaluation by host country agencies, donors and development banks.
- Advanced interpersonal skills.
- Advanced ability to build and leverage alliances with other firms.
- Intermediate knowledge of project management and how to achieve expected profitability.
- Advanced presentation skills.
- Knowledge of project financials and contract terms and conditions.
- Fluent in Bahasa and English.

**Preferred Qualifications**
- Regional business development experience in Asia-Pacific preferred

**Amount of Travel Required**
- 30%

**Background Check and Drug Testing Information**

**Agency Disclaimer**
- All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered proper

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