Assistant Vice President, Client Service Advisor;

4 days ago


Jakarta, Indonesia Bank of America Full time

**Your background**
- Experience in client service or client facing roles
- Experience gained within financial services
- An understanding of cash management and/or treasury products and clearings
- Appetite to evolve and add to a continued excellence environment
- Excellent verbal and written communication skills
- Influencing skills in order foster an optimum and timely resolution for the client

**What you can expect**

We’re currently seeking a Client Service Advisor to join our dynamic Client Service team. Working with a varied multi-national client base you’ll be responsible for navigating our cash management and treasury services on their behalf, building solid relationships and establishing yourself as a trusted advisor and navigating GTS on behalf of a dedicated portfolio of clients. This is a client facing role that offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery and support to a variety of client stakeholders.

Whether you’re already working within a Client service function or another client handling role within a banking/financial services organization, if you have a natural client first approach and a passion for delivering a market leading service then we want to hear from you. In return we not only offer the support you’d expect from a leading global bank but also the opportunity to grow your career right here in Jakarta. With exposure to a variety of financial products and business partners we can offer excellent mobility and development.

**What you will do**
- Supporting clients with all aspects of their treasury movements, managing expectations with regular updates.
- Team player, helping to form a cohesive industry team aligned to meet common goals and deliver a consistent service to all clients.
- Front line support, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
- Form strong client relationships through regular verbal communication, understanding our clients business and priorities.
- Client advisory through proactive analysis, identifying operational efficiencies, repair reduction and self-service opportunities.
- Face to face meetings, delivering thorough, advisor service reviews. Promoting self-service opportunities and demand reduction.
- Tailoring your service approach according to client needs in order to influence positive ‘client satisfaction’ survey responses.
- Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardize client experience.
- Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.
- Partnering with Sales, Product, Operations, Technical Support and Fulfilment departments in order to provide a seamless delivery to the client.

**About Bank of America**

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

**Connecting Asia Pacific to the world**

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

**Job Band**:
H5

**Shift**:
**Hours Per Week**:
40

**Weekly Schedule**:
**Referral Bonus Amount**:
0



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