Senior Customer Service Technical Support

About the role: We are currently looking for a Senior Customer Service Technical Support Administrator . The Senior Customer Service Technical Support Administrator customer support calls, chats, emails and cases. They are the first point of contact for Pearson educators, trainers, government officers, channel partners, sales and other internal stakeholders...

About the role: We are currently looking for a Senior Customer Service Technical Support Administrator . The Senior Customer Service Technical Support Administrator customer support calls, chats, emails and cases. They are the first point of contact for Pearson educators, trainers, government officers, channel partners, sales and other internal stakeholders...

Job Description 1. Support customers' technical problems, such as technical communication, fault locating and demarcation, drill solution output, and other technical assurance tasks. 2. Support customers throughout the lifecycle and take responsibility for customer satisfaction. 3. Deliver the enterprise-level support plan released on the company's cloud...

**Description**: SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us. We represent our client that Software-as-a-Service (SaaS) company that specializes in delivering innovative finance solutions to...

RESPONSIBILITIES: - In general, this role will support the specific product line’s in their customer’s mining site, such as product related problem, customer services, repair & maintenance. The product lines might cover: Drills, Utility Vehicles and Stationary Crushing and Screening. - As technical support manager the role is of a support function to...

Senior Technical Sales & Service Engineer (Must experience in Chemical for Electroplating field) Job Scope & Responsibilities: - Pursuing profitable results with the customer’s accounts that are being assigned. - Solving and responding customers’ complaints related to domestic sales and services. - Attending to customers’ requirements or preferences...

Responsibilities： Mainly responsible for customer inquiries, complaints, after-sales, return visits and other operations to solve customer service needs. - Familiar with product functions, in-depth understanding of user needs - Provide services through online communication, support multi-business customer service needs, and provide high standards of...

Job Summary:_ Senior Technical Officer HIV Community-Based Services is responsible for providing technical and programmatic assistance in HIV community-based services for the EpiC project. HIV community-based services include outreach for key populations; case finding and management across the HIV cascade; the introduction of innovations, and the use of...

**An Amazing Career Opportunity for Senior Solution Sales & Support Engineer!!!** **Location(s): Indonesia** **Who are we?** HID Global powers the trusted identities of the world’s people, places and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with...

**About Us**: Netweb. is a leading provider of advanced IT solutions, specializing in cutting-edge technology and innovative services. Our mission is to empower businesses with reliable and scalable IT infrastructure that drives success. We are seeking a highly skilled and experienced Senior Pre-Sales Technical Specialist to join our dynamic team and...

Support end users with technical problems, making sure all cases are resolved in a timely and effective manner and escalating cases when necessary. Monitor and contribute to the Help Desk Case Management System, making sure all relevant technical support issues are logged and followed to completion. Answer user inquiries regarding computer software or...

**The following is a Job Description for this position**: - Ensuring that the product or service used by the user can function normally/run as it should - Serving customers well - Perform troubleshooting and also provide solutions to customer problems - Provide education about products used by customers - Provisioning and activating product services -...

Position Summary 1. Promote all kinds of necessary service plans by managing all the processes that customers experience. 2. Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. 3. Secure the level of quality for customers by carrying out quality collaboration with...

**Responsibilities**: - Flexible to accommodate urgent customer needs over weekends and public holidays - Perform tasks such as issues, deploying products, collecting artefacts for debugging - Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing...

Requirement: - Bachelor's degree in Computer Science, Information Technology, or related field. - Have at least **1 - 3 years of experience as a IT Support or Technical Support**: - Proven experience in **IT support and infrastructure management.**: - Knowledge of **network protocols, server management, and security best practices.**: - Strong...

**OVERT SOFTWARE SOLUTIONS LTD** **Moodle Technical Support Engineer** PURPOSE OF ROLE: As a Moodle Technical Support Engineer, your primary responsibility is to provide comprehensive first and second-line support for our diverse range of customer Moodle Virtual Learning Environments (VLEs). Operating within a Linux environment, you will play a crucial...

**Responsibilities** 2. Assist customers in troubleshooting and resolving product - related issues. 3. Provide guidance on product usage and best practices. 4. Diagnose and troubleshoot software or hardware malfunctions. 5. Document and escalate complex issues to higher-level support or engineering teams. 6. Test and reproduce customer-reported...

**Responsibilities**: - Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues. - Monitoring all project to ensure it runs smoothly involves a series of steps and best practices. - Conducting investigations and making decisions regarding devices that are Offline...

Responsibilities: - IT Asset Management: Responsible to manage IT asset life cycle processes from planning, procurement, maintaining asset list according to asset life span and new purchase requirement. - Employee onboarding & offboarding: To ensure IT asset and services readiness on employee onboarding day and provide IT briefing timely. - Employee...

**Senior Technical Consultant** Responsible for providing thought leadership to the technical aspect and to provide technical value proposition of Delta-IABG product and solution Ensure to accept complete responsibility as well as accountability for technical initiatives. Provide technical support to assist sales effort such selecting product, design...