Senior Customer Service Technical Support

**Description**: SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us. We represent our client that Software-as-a-Service (SaaS) company that specializes in delivering innovative finance solutions to...

Job Description 1. Support customers' technical problems, such as technical communication, fault locating and demarcation, drill solution output, and other technical assurance tasks. 2. Support customers throughout the lifecycle and take responsibility for customer satisfaction. 3. Deliver the enterprise-level support plan released on the company's cloud...

RESPONSIBILITIES: - In general, this role will support the specific product line’s in their customer’s mining site, such as product related problem, customer services, repair & maintenance. The product lines might cover: Drills, Utility Vehicles and Stationary Crushing and Screening. - As technical support manager the role is of a support function to...

Job Summary:_ Senior Technical Officer HIV Community-Based Services is responsible for providing technical and programmatic assistance in HIV community-based services for the EpiC project. HIV community-based services include outreach for key populations; case finding and management across the HIV cascade; the introduction of innovations, and the use of...

**About Us**: Netweb. is a leading provider of advanced IT solutions, specializing in cutting-edge technology and innovative services. Our mission is to empower businesses with reliable and scalable IT infrastructure that drives success. We are seeking a highly skilled and experienced Senior Pre-Sales Technical Specialist to join our dynamic team and...

**An Amazing Career Opportunity for Senior Solution Sales & Support Engineer!!!** **Location(s): Indonesia** **Who are we?** HID Global powers the trusted identities of the world’s people, places and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with...

**Company Overview** We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 1,900 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 80 talented individuals, we are committed to transforming...

**The following is a Job Description for this position**: - Ensure products/services function as expected and resolve customer issues. - Provide product education, activation, and support. - Coordinate with internal teams (Engineer/Product Team). - Use ticketing systems (JIRA/GitLab) actively. - Maintain customer satisfaction. **The following are the...

**The following is a Job Description for this position**: - Ensuring that the product or service used by the user can function normally/run as it should - Serving customers well - Perform troubleshooting and also provide solutions to customer problems - Provide education about products used by customers - Provisioning and activating product services -...

Position Summary 1. Promote all kinds of necessary service plans by managing all the processes that customers experience. 2. Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. 3. Secure the level of quality for customers by carrying out quality collaboration with...

**Responsibilities**: - Flexible to accommodate urgent customer needs over weekends and public holidays - Perform tasks such as issues, deploying products, collecting artefacts for debugging - Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing...

Requirement: - Bachelor's degree in Computer Science, Information Technology, or related field. - Have at least **1 - 3 years of experience as a IT Support or Technical Support**: - Proven experience in **IT support and infrastructure management.**: - Knowledge of **network protocols, server management, and security best practices.**: - Strong...

**Responsibilities** 2. Assist customers in troubleshooting and resolving product - related issues. 3. Provide guidance on product usage and best practices. 4. Diagnose and troubleshoot software or hardware malfunctions. 5. Document and escalate complex issues to higher-level support or engineering teams. 6. Test and reproduce customer-reported...

**OVERT SOFTWARE SOLUTIONS LTD** **Moodle Technical Support Engineer** PURPOSE OF ROLE: As a Moodle Technical Support Engineer, your primary responsibility is to provide comprehensive first and second-line support for our diverse range of customer Moodle Virtual Learning Environments (VLEs). Operating within a Linux environment, you will play a crucial...

Running and managing the company’s technical support and customer service department including delegating and directing technical and service tasks, monitoring the progress of current projects, and managing technical and service team members - Handling customer complaints, concerns or problem quickly and professionally to maintain good customer...

**Responsibilities**: - Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues. - Monitoring all project to ensure it runs smoothly involves a series of steps and best practices. - Conducting investigations and making decisions regarding devices that are Offline...

Installing and configuring computer hardware, software, system and networks. - Monitoring and maintaining computer systems and networks - Responding in a timely manner to service issues and requests - Providing technical customer support across the company (this may be in person or over the phone) - Repairing and replacing equipment as necessary - Ready to...

About The Job The Red Hat South East Asia Technical Account Management (TAM) team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager based in either Indonesia/Philippines/Malaysia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide...

About The Job The Red Hat South East Asia Technical Account Management (TAM) team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager based in either Indonesia/Thailand/Malaysia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide...

**Responsibility**: - Serve as a technical support expert for our external-facing teams. - Manage day-to-day technical communication with our technology partners, including resolving issues and supporting technical requests from sales, customer support, and API customers. - Act as the primary contact for all incidents related to Entertainment/Media/Musci Ad...