Technical Support Specialist

7 days ago

Jakarta, Indonesia Husky Injection Molding Full time

At Husky Technologies TM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky Technologies TM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with - and be challenged by - a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution - then we want you to join the Husky Technologies TM team

**General Job Description**:
Working within the Call Center, you will be a solutions provider for issues related to our complete product line (current and legacy equipment). In support of our mission, you will work directly with our customers, which are mainly located in Indonesia, Malaysia, Singapore and Philippines, other customer regions will be included too. You will work as well with Regional service technicians to ensure all issues are resolved in a timely manner and logged for future reference in our call tracking system.

**Key responsibilities include**:

- An out of the box thinker, able to visualize the equipment problem and propose solutions in a timely matter
- Support part searches, warranty part qualification and service order/issue generation
- Possibly some rare travel to customer sites
- Requirement to do on-call support for some scheduled weekends and some holidays as part of a scheduled rotation (can happen from Home)
- Work effectively with supporting teams (sales, quality, engineering, etc) as necessary
- Working from Home if you are not located with a Husky location is possible

**Technical/Professional knowledge, skills and abilities**:

- Excellent troubleshooting skills and the ability to work with new and evolving technologies
- Excellent knowledge of Systems technology and related mechanical, electrical and hydraulic systems and the ability to read and interpret complex engineering drawings and schematics
- Good organizational skills and ability to work independently and interact effectively and professionally with customers
- Ability to interface effectively across manufacturing, engineering and service functions
- Good interpersonal and verbal communication skills to obtain and exchange complex technical information
- Language skills: Indonesian Bahasa & English language is mandatory, any additional is an advantage

**Education**:

- Post-secondary education (college or university degree) would be preferred but is not essential.

**Related experience**:

- Minimum 5 years experience with Husky equipment including assembly, testing, service and engineering with all Husky products including machines, molds, robots and other product handling equipment.
- Minimum 2 years experience with molds process optimization and troubleshooting

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks. No agency or telephone inquiries please.

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