IT Technical Support Consultant
3 days ago
**Company Description**:
- At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide.
**Overall requirement**:
Working within a globally distributed IT team, you will provide IT technical support from the Jakarta office to all our users across the global business.
**Essential Skills**:
Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.
Highly proficient in spoken and written English.
**Responsibilities will include**:
- Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
- Support of the IT environment, including servers, systems, networks, and other devices
- To assist on various projects and upgrades to meet Turner & Townsend’s goals
- Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
- Monitor daily backups, manage asset database, and control software register
- Build positive working relationships with the business
- Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities)
**Core Technical Experience**:
- All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
- Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
- Hands-on experience of LAN, WAN and VPN, troubleshooting and support
- Proven track record of working in a support environment supporting multiple users across multiple locations
- Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
- Deploying image / software through Intune/SCCM
- Experience of ITIL based call management system, e.g., FreshService
- Basic understanding of managing hardware and software assets and control software register
**Core Behavioural Skills**:
- Confident individual with the good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
- Team-player.
- Analytically minded, able to break down and understand information.
- Must be comfortable with working in a fast-moving, dynamic environment.
- Strongly customer-focused, used to providing support to demanding users.
- Good organisational skills, used to managing and prioritising own workload.
- Ability to report on progress, timescales, outstanding and completed activities.
**Qualifications**:
**Essential Skills**:
- Excellent knowledge of PC support, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS Office 365, Microsoft Exchange online.
**Additional Information**:
- Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change._
- We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance._
**#LI-MJ1
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