Learning Administrator and Customer Excellence at
3 weeks ago
Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.
Our vision is to enlight all the people in Indonesia with all the knowledge we have.
1. Bertanggung jawab terhadap operasional platform pembelajaran publik Growth Center seperti:
a. Memastikan pengalaman belajar yang positif untuk semua penggunaan
b. Melakukan korespondensi dengan pengguna dalam proses pembelajaran pengguna dari login awal hingga menerima sertifikat setelah pembelajaran selesai, dan
c. Menerapkan inisiatif manajemen risiko terkait data pemangku kepentingan dengan tim Platform;
2. Memberikan laporan setiap konten dari platform pembelajaran secara berkala.
4. Bertanggung jawab atas tercapainya 100% keluhan pengguna dapat dieskalasi.
5. Berkomitmen untuk menjaga SLA (Service Level Agreement) kurang dari 2 jam (selama jam kerja) untuk mengeskalasi keluhan dan pertanyaan pengguna.
6. Menjaga kepuasan pengguna dan mitra operasional sebagai pemangku kepentingan Kognisi.
7. Melakukan analisis dan pemeriksaan kualitas dan kelengkapan setiap konten pembelajaran yang ada dalam platform.
8. Membantu menyiapkan dan memastikan kelengkapan dokumen dari konten pembelajaran dan acara pembelajaran di platform.
1. Minimal gelar sarjana (S1).
2. Mampu mendayagunakan ekosistem google untuk kolaborasi.
4. Memiliki kemampuan berbahasa dan berkomunikasi yang baik.
5. Memiliki kemampuan dokumentasi yang baik dan terstruktur.
6. Menguasai project management skill.
7. Memiliki perhatian terhadap detail dan kemampuan analisis yang baik.
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