Loyalty Manager

1 week ago

Jakarta, Indonesia Marriott International, Inc Full time

**Job Number** 23204255

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

OR
- 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Marriott Loyalty Program**
- Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
- Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
- Adjusts Elite Member status when necessary according to established guidelines.
- Partners with Head Connector to update, appoint and activate connector team on property.
- Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
- Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
- Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

**Maintaining Elite Appreciation, Guest Services and Front Desk Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.

**Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support**
- Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
- Sets a positive example for guest relations.
- Helps employees to provide excellent customer service.
- Assists in coaching and providing feedback to associates.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
- Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
- Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
- Maintains complete knowledge of all hotel and departmental policies and procedures.
- Monitors security of public areas of the hotel.
- Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

**Leading the Team and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates.
- Assists as needed in the interviewing and hiring of other team members.
- Monitors effectiveness of departmental staffing guide.
- Provides training, development, professional discipline, and positive support for all employees within the department.
- Administers performance evaluations for all employees within the department.
- Facilitates departmental strategic planning meetings.
- Direct the performance of staff and follow up with coaching and guidance to praise or make corrections
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place t

  • Account Manager

    5 days ago

    Jakarta, Indonesia Brand Loyalty Group Full time

    As an Account Manager, you facilitate the execution of loyalty programs for food retailers in a professional, customer-orientated way. You will support Sales and Account/Program Management to execute loyalty programs for the Indonesian market. **Your tasks & responsibilities**: - Pre-Program Operation: - Coordinating the supply chain flow to ensure...

  • Loyalty and Promotions Product Manager

    3 weeks ago

    Jakarta, Indonesia PT Telkomsel Ekosistem Digital Full time

    **About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

  • Loyalty Strategy Manager

    2 weeks ago

    Jakarta, Indonesia GO-JEK Full time

    **Location** Jakarta **Work Type** Permanent **Application Posted** September 9, 2021 **About the Role** Fasten your helmet and climb on board if you’re ready to be our Loyalty Strategy Manager. You will play a central role that defines the success of a company-wide OKR. In this role you will be responsible and held accountable to deliver a new...

  • Senior Manager

    3 weeks ago

    Jakarta, Indonesia WeNetwork Asia Full time

    **About the Company**: Our Client is a leading international Integrated communications company based in Indonesia. **Key Responsibilities**: - Understand consumer and loyalty data to develop annual strategy for the company - Identify opportunities and annual strategy to ensure the program delivers to the need of the Client - Execution of the strategy...

  • Loyalty Manager

    4 weeks ago

    Jakarta, Indonesia WeNetwork Asia Full time

    **About the Company**: Our client is a leading lifestyle group in Indonesia with an extensive portfolio of brands. **Job Descriptions**: - Plan, and manage the execution of a comprehensive brand loyalty strategy to promote consumer engagement, retention, and revenue. - Create successful loyalty programs, promotional campaigns, and marketing collateral to...

  • Loyalty Strategist

    1 week ago

    Jakarta, Indonesia Capillary Technologies Full time

    Capillary Technologies is the global leader in loyalty and customer relationship management solutions, and we are growing! Our exciting, culture-focused company is looking to add a Senior Loyalty Strategist who embraces challenges, is eager to work with exciting clients, and enjoys being rewarded & recognized for their hard work. Working at Capillary means...

  • Brand and Loyalty Manager

    2 weeks ago

    Jakarta, Indonesia PULLMAN Full time

    **Company Description** Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia. With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9...

  • Loyalty Manager

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24191055 **Job Category**Rooms & Guest Services Operations **Location**The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia, 12940 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Loyalty Manager is responsible for recognition and engagement of our most...

  • Loyalty & Development Assistant Manager

    3 weeks ago

    Jakarta, Indonesia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Head of Loyalty

    2 weeks ago

    Jakarta, Indonesia Humana International Full time

    **Responsibillities: - Strategically lead the loyalty team, ensuring effective program execution and expansion [1]. - Develop and implement loyalty strategies to enhance customer retention and satisfaction [3]. - Define program features, benefits, and KPIs to drive engagement [5]. - Qualifications: - Experience in loyalty program management or a related...

  • Loyalty Strategy Manager, Goclub

    4 weeks ago

    Jakarta, Indonesia GO-JEK Full time

    **Location** Jakarta **Work Type** Permanent **Application Posted** September 9, 2021 **About the Role** Fasten your helmet and climb on board if you’re ready to be our Loyalty Strategy Manager. You will play a central role that defines the success of a company-wide OKR. In this role you will be responsible and held accountable to deliver a new...

  • CRM and Loyalty Intern

    5 days ago

    Jakarta, Indonesia Kanmo Group Full time

    **Customer Data Management**: Organize, clean, and segment customer data. - **Loyalty Program**: Support Kanmo Circle loyalty program management and engagement analysis. - **Reporting**: Generate CRM and loyalty reports, and help automate reporting processes. - **Cross-Brand CRM**: Coordinate customer journeys and promotions across brands. - **Process...

  • Head of Partnerships

    3 weeks ago

    Jakarta, Indonesia GO-JEK Full time

    **About the Role** They say no man is an island - a notion that holds particularly true for this role. Our Strategic partnerships are key to building a differentiated Loyalty program. As our Head of Partnerships, The role will be responsible in creating a strategy to best leverage our strategic partners to build a better Loyalty program and you’ll be held...

  • Product Manager

    4 weeks ago

    Jakarta, Indonesia Luminare Consulting Full time

    **About the job Product Manager (Loyalty Consulting)**: **Job Summary**: Responsible for the leadership of new product development that are cross functional and managing the delivery of tailor-made products for multiple brands at a time. **Responsibility** - Identifying opportunities in developing new products and/or services by conducting market research,...

  • Corporate Loyalty Program Coordinator

    4 weeks ago

    Jakarta, Indonesia Ascott Full time

    About Us - When you build a career at Ascott, we want to bring out the best in you. Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.- Across a variety of...

  • Loyalty Brand

    1 week ago

    Jakarta, Indonesia Pluang Full time

    Jakarta, Jakarta Raya, Indonesia Business Development Full Time Description **Company Description** - The role is reporting directly to AVP Loyalty Brand & Marketing where you’ll be tasked with branding, launching & marketing for our exclusive loyalty program targeting upper-crust customers with high net worth & AUM (asset under management) at Pluang,...

  • Loyalty and Rewards Platform Manager

    5 days ago

    Jakarta, Jakarta, Indonesia Sovereign's Capital Full time

    About Sovereign's CapitalWe are a B2B2C loyalty and rewards platform that empowers businesses to boost channel partner, customer, and employee retention, build loyalty, and drive growth.Founded in 2012, we offer unified solutions that create engaging and rewarding experiences for our clients.

  • CRM and Loyalty Senior Executive

    2 weeks ago

    Jakarta, Indonesia Kanmo Retail Group Full time

    **Key Responsibilities**: - Coupon creation of external and internal teams related to promotion and marketing activities. - Maintaining standard SOP's in coupon and points allocation. - Customer support ticket handling related to CRM. - Creating reports on a weekly and monthly basis and sharing them with stakeholders. - Setting up the new loyalty rules and...

  • CRM and Loyalty Senior Executive

    2 weeks ago

    Jakarta, Indonesia Kanmo Group Full time

    **Key Responsibilities**: - Coupon creation of external and internal teams related to promotion and marketing activities. - Maintaining standard SOP's in coupon and points allocation. - Customer support ticket handling related to CRM. - Creating reports on a weekly and monthly basis and sharing them with stakeholders. - Setting up the new loyalty rules and...

  • Customer Loyalty Team

    6 days ago

    Jakarta, Indonesia Tada Full time

    **Tada the Game-Changer in Loyalty and Retention!** **Who We Are?** Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences. As an Indonesian SaaS company with...