CRM and Loyalty Senior Executive
6 months ago
**Key Responsibilities**:
- Coupon creation of external and internal teams related to promotion and marketing activities.
- Maintaining standard SOP's in coupon and points allocation.
- Customer support ticket handling related to CRM.
- Creating reports on a weekly and monthly basis and sharing them with stakeholders.
- Setting up the new loyalty rules and closely monitoring the process.
**Requirements**:
- Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
- 2-4 years of relevant experience in CRM or loyalty program management.
- Experience in using CRM tools and software and loyalty management platforms (e.g. Moengage, Clevertap, Capillary) for customer data management, segmentation, and analysis.
- Expertise in segmenting customers based on behavior, preferences, and demographics to create targeted marketing campaigns.
- Excellent written and verbal English and Bahasa communication skills for effective customer engagement and internal team coordination.
- Proven ability to identify and resolve CRM-related customer issues and challenges.
- Ability to execute CRM and loyalty initiatives, and manage multiple projects simultaneously.
- Ability to generate and present reports on CRM and loyalty program performance to stakeholders.
- Deep understanding of customer behavior and preferences, and a commitment to providing excellent customer experiences.
- Basic understanding of MS Office.
- Ability to work collaboratively with cross-functional teams including Brand marketing and product development.
- Willingness to adapt to new technologies, tools, and strategies in the CRM and loyalty management space.
- Ability to analyze loyalty program data and make recommendations for improvements.
- Strong analytical skills to interpret customer data, track KPIs, and generate insights for decision-making.
- Willing to back-up Maternity Leave : 6 months contract
-
CRM and Loyalty Senior Executive
6 months ago
Jakarta, Indonesia Kanmo Retail Group Full time**Key Responsibilities**: - Coupon creation of external and internal teams related to promotion and marketing activities. - Maintaining standard SOP's in coupon and points allocation. - Customer support ticket handling related to CRM. - Creating reports on a weekly and monthly basis and sharing them with stakeholders. - Setting up the new loyalty rules and...
-
CRM & Loyalty Executive, Hq Marketing
3 months ago
Jakarta, Indonesia Love, Bonito Full time**About us** Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded...
-
CRM and Loyalty Associate Manager
6 months ago
Jakarta, Indonesia Kanmo Group Full time**Key Responsibilities**: - Ability to interpret CRM data and create concise analysis reports, effectively communicating findings to internal and external stakeholders. - Capable of managing 12 different brands across 3 divisions, skilled in multitasking and prioritizing tasks under pressure. - Proficiency in using tools such as Moengage, Clevertap,...
-
Loyalty Manager
6 months ago
Jakarta, Indonesia WeNetwork Asia Full time**About the Company**: Our client is a leading lifestyle group in Indonesia with an extensive portfolio of brands. **Job Descriptions**: - Plan, and manage the execution of a comprehensive brand loyalty strategy to promote consumer engagement, retention, and revenue. - Create successful loyalty programs, promotional campaigns, and marketing collateral to...
-
CRM and Loyalty Intern
6 months ago
Jakarta, Indonesia Kanmo Group Full time**Key Responsibilities**: - Campaign support - Assist in planning, execution, and monitoring CRM Campaigns **Requirements**: - Final year student or fresh graduate from Diploma or Bachelor degree holder any field. - Basic understanding of Microsoft Excel - Excellent verbal and written communication skills. - Ability to work independently and as part of a...
-
CRM Executive
1 week ago
Jakarta, Indonesia Philip Morris International Full timeBe a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and...
-
CRM Lead
6 months ago
Jakarta, Indonesia Bocah Indonesia Full time**Bocah Indonesia, **a one stop fertility center is currently searching for **CRM Lead** to drive measurable results that benefit our business **Responsibilities**: - Building a CRM system and strategy by adjusting Brand objectives - Design, implement and monitor the implementation of CRM strategies Process and analyze data to increase customer engagemen...
-
CRM Intern
2 months ago
Jakarta, Indonesia AlloFresh Full timeAssist the CRM team in managing and executing daily CRM campaigns - Copywriting for CRM campaigns; Write and optimize copy for push notifications and other CRM touchpoints. - Support customer data analysis for segmentation and personalization of campaigns to boost customer retention and engagement. - Prepare and send CRM campaign performance reports and...
-
CRM Specialist/ Senior CRM Specialist
6 months ago
Jakarta, Indonesia Crypto.com Full time**Responsibilities**: - Collaborate with cross-functional teams (Product, Marketing, Creative, Tech) for effective GTM strategies - Assist CRM Manager in planning and executing CRM & campaign programs - Leverage customer data to drive upsell and expand user usage - Manage end-to-end segmentation, automation, optimisation, evaluation, and reporting of the...
-
Senior CRM Associate
7 months ago
Jakarta, Indonesia FAZZ Full timeJakarta, Jakarta, Indonesia **About the Team** CRM lead will be an integral player within the Marketing team. This role will be responsible for ensuring the capability of our CRM platform (CleverTap, KingSMS, etc), crafting and executing any CRM campaigns too. The folks in the Fazz Agen brand, product, analytics, creative, and strategy teams will be your...
-
Loyalty Strategist
6 months ago
Jakarta, Indonesia Capillary Technologies Full timeCapillary Technologies is the global leader in loyalty and customer relationship management solutions, and we are growing! Our exciting, culture-focused company is looking to add a Senior Loyalty Strategist who embraces challenges, is eager to work with exciting clients, and enjoys being rewarded & recognized for their hard work. Working at Capillary means...
-
CRM Executive
6 months ago
Jakarta, Indonesia 99 Group Full time**About us** We are looking for an experienced **CRM Executive **to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Nurturing leads and user lifecycle through Marketing Automation tools - Develop...
-
Customer Relationship Management
8 months ago
Jakarta, Indonesia Moladin Full timeAs a CRM Lead, you will play a crucial role in managing and optimizing our customer relationship management processes. You will be responsible for ensuring that our customers have a positive experience throughout their journey with Moladin. This includes overseeing customer interactions, analyzing data, and implementing strategies to drive customer...
-
Fifgroup Visibility Public
3 months ago
Jakarta, Indonesia AstraPay Full timePT Astra Digital Arta, also known as AstraPay is part of Astra International. AstraPay available to support current digital transactions trends for Indonesian people. **Data Analysis**: Collect, analyze, and interpret customer data from various sources to provide insights and recommendations. Develop and maintain dashboards and reports to track key metrics...
-
CRM Associate
6 months ago
Jakarta, Indonesia lalamove Full timeAt Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and Latin...
-
Head of Loyalty
3 months ago
Jakarta, Indonesia Humana International Full time**Responsibillities: - Strategically lead the loyalty team, ensuring effective program execution and expansion [1]. - Develop and implement loyalty strategies to enhance customer retention and satisfaction [3]. - Define program features, benefits, and KPIs to drive engagement [5]. - Qualifications: - Experience in loyalty program management or a related...
-
CRM Manager
6 months ago
Jakarta, Indonesia Organon Full time**The Position** - ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster. - This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...
-
CRM Manager
2 weeks ago
Jakarta, Indonesia Setara Networks Full timeWe at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the...
-
CRM Analyst
8 months ago
Jakarta, Indonesia Stockbit Full timeWork on ad-hoc BAU, marketing projects and assignments with the most efficient execution - Analyze data sets and weekly documentation of all retention activities on our CRM tool - Able to provide suggestions to have continuous improvement on CTR and CVR regularly - Plan and execute marketing campaigns based on the schedule created by the CRM Specialist -...
-
CRM & Careline Manager
6 months ago
Jakarta, Indonesia British American Tobacco Full time**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT INDONESIA** **IS LOOKING FOR A CRM & CARELINE MANAGER** **SENIORITY LEVEL**:Experienced Professional **FUNCTION**:...