At Your Service Supervisor

1 week ago

Jakarta, Indonesia Marriott International, Inc Full time

**Job Number** 24110789

**Job Category** Rooms & Guest Services Operations

**Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose,** belong** to an amazing global team, and **become** the best version of you.

  • At Your Service Supervisor

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24191585 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or concerns....

  • At Your Service

    1 week ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24109913 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and...

  • HR Geo Services Supervisor

    3 days ago

    Jakarta, Indonesia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Agent-at Your Service

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23207210 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform...

  • Supervisor-at Your Service

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24191585 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Atender, registrar y procesar todas las llamadas, las solicitudes, las preguntas o las...

  • Supervisor-at Your Service

    1 week ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Número de Empleo** 24110789 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Atender, registrar y procesar todas las llamadas, las...

  • On-road Supervisor

    2 weeks ago

    Jakarta, Indonesia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • At Your Service Manager

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24191573 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for the successful functioning of the department. Major...

  • At Your Service Manager

    6 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25021428 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for the successful functioning of the department. Major...

  • Supervisor-at Your Service

    1 week ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24110789 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Enregistrer et répondre à tous les appels, questions ou...

  • Supervisor-at Your Service

    3 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24213471 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Enregistrer et répondre à tous les appels, questions ou demandes des clients et...

  • Collections Supervisor

    4 weeks ago

    Jakarta, Indonesia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • HR Geo Services Associate

    1 day ago

    Jakarta, Indonesia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Agent-at Your Service

    1 week ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Número de Empleo** 24109913 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Operar la central...

  • Customer Service Supervisor

    3 weeks ago

    Jakarta, Indonesia PT Otto Menara Globalindo Full time

    **Company Description** McEasy, a transportation management solution to simplify complex logistics operations. is looking for a **Customer Service Supervisor**_ _to join our ever-growing team! We are looking for individual who is able to handle escalations, supporting team member, and troubleshooting customer issues to effectively managing our services in...

  • Banquet Supervisor

    3 days ago

    Jakarta, Indonesia AYANA Hospitality Full time

    We are looking for a Banquet Supervisor to join our team and ensure our guests are comfortable by supervising food and beverages while also answering questions and assisting guests as needed. Banquet Supervisor responsibilities include serving food and beverages, helping prepare the event space and cleaning up the event space once the affair is complete....

  • Airport Services Duty Supervisor

    4 weeks ago

    Jakarta, Indonesia Qatar Airways Full time

    We are recruiting for Airport Services Duty Supervisor based in Jakarta, Indonesia. Accountabilities: - Generate various reports related to passenger services. - Act as a Station coordinator in liaison with G.H.A and QR department. Work closely with GHA and all airport departments to ensure on-time Performance targets are met. - Ensure the progress towards...

  • Supervisor Customer Service

    1 day ago

    Jakarta, Indonesia Howel and Co Full time

    **Requirments**: - Bachelor degree on any major - Min 3 years in a customer service position as supervisor - Ability to think strategically and to lead - Good understanding of management pactices and techniques - Advanced troubleshooting and multi-tasking skills - Excellent leadership and interpersonal skills - Proficiency in Microsoft Office - Outstanding...

  • Customer Service Supervisor

    1 week ago

    Jakarta, Indonesia Kompas Gramedia Full time

    Provide pick-up/customer complaint tickets to Agents Analyze tickets regularly Create Segregation and Break Schedules for Agents Case escalation both internal and vendor Monitoring shipments through internal KGX or Vendors Provide approval of claim for damage or loss customer goods Conduct monthly coaching to Agents Provide training to Agents...

  • Agent-at Your Service

    1 week ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **หมายเลขงาน** 24109913 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia ดูบนแผนที่ **ตารางการทำงาน**...