Facilities Manager

5 months ago

Jakarta, Indonesia JLL Full time

**JLL supports the Whole You, personally and professionally.**

**Facilities Manager**

**Workplace Dynamics - Integrated Facilities Management**

**ROLE AND RESPONSIBILITIES**

**Transforming to the Workplace Team of the future**
- Develop existing and bring in new talent and capabilities into the Workplace Team
- Introduce and leverage existing technology and digital platforms to enable Workplace Experience team to be mobile and present on the occupant floors
- Develop and maintain an active and visible Workplace Experience Team
- Ensure there is a highly proactive, responsive, dynamic and agile team

**Client/Stakeholder Management** (in support of the Regional Facilities Manager)
- Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback

**Leadership / Staff Management**
- Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
- Proactively manage the team to deliver operational excellence
- Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

**Operations Management**
- Ensure the delivery of all operational requirements as per the client scope of works across country
- Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
- Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
- Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
- Ensure site financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
- Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
- Ensure data integrity of all systems across the Region and perform audits from time to time
- Ensure meeting or exceeding SLA/KPI scores Ensuring up to date information on Client’s Property Services SharePoint
- Hire, attract and retain a team of top talented employees and to ensure company standards are met
- Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
- Resolve user's complaints and concerns with solutions and follow up
- Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
- Schedule detailed floor inspections conducted regularly
- Implement service tasks, procedures and policies and measure performance
- Ensure that an effective Work Order system is maintained for rectification of any defective items/services & ensure that these are addressed in a timely manner
- Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Coordinate churn work and minor project works requested by users
- Implement and manage the change control process
- Report building incident following with set escalation channels with measures and solutions
- Manage Vendor Contract database to ensure they are up to date at all times
- Manage vendor procurement processes and ensure timely contract execution, negotiation, including preparation of tender documentation and preparation of contracts in accordance with agreed guidelines
- Generate reports and conduct presentations as per the service delivery requirements and overall account management.

**Ideal Experience**
- Excellent verbal and written communication skills as well as presentation skills
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Strong analytical, organization and administration skills
- A minimum of 8 years in the facility management industry/hospitality industry
- An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must
- Understanding of building engineering services would be a benefit.

**Location**:
On-site -Jakarta, Indonesia

**Job Tags**:
Transitions

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

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