IT Desktop Support Deputy Department Head

5 days ago


Jakarta, Jakarta, Indonesia Agung Sedayu Group Full time

Membuat laporan lisensi software yang digunakan oleh perusahaan.

Melakukan pengajuan perpanjangan lisensi software.

Mengontrol kegiatan aplikasi support terkait pertanyaan dan masalah sistem (telepon, email, dan walk-in).

Memberikan solusi terhadap kendala user yang berkaitan dengan system.

Menyusun jadwal kegiatan maintenance aplikasi.

Melakukan pemeliharaan dan test terhadap program terkait bugs ataupun pada proses pengembangan.

Memperbaiki bugs / error pada aplikasi dengan cepat dan tepat.

Memonitoring penyelesaian masalah pada system sesuai dengan target yang telah ditentukan dalam rangka memberikan high quality product pada user.

Menganalisa proses dan improvement dengan melakukan research dari teknologi baru.

Memastikan seluruh fungsi pada system diimplementasikan sesuai dengan persyaratan yang diminta oleh user.

Mengkonsolidasi peningkatan baru, perbaikan dan perubahan pada sistem untuk meningkatkan kehandalan aplikasi.

Memeriksa operasional sistem secara berkala, dan mengajukan perubahan yang diusulkan untuk diperbaiki.

Menganalisa laporan Application Support dan merekomendasikan kegiatan perbaikan kinerja aplikasi.

Melaksanakan segala kebijakan, instruksi, tugas, dan arahan pimpinan yang ditetapkan kemudian.

Persyaratan

Pendidikan minimum S1 dalam bidang IT atau system information.

Pengalaman kerja 4 tahun di bidang IT Support / Operational di level Assistant Manager.

Memiliki sertifikasi Microsoft 365.

Memiliki kemampuan dalam mengoptimalkan power automate dan power apps.

Cekatan dalam bekerja.

Bekerja full WFO di ASG Tower - Jakarta Utara.

Lamaran

Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:

  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as an Information Technology Desktop Support Role?
  • How much notice are you required to give your current employer?
  • Which of the following languages are you fluent in?
Manfaat dan Keuntungan

Parking, Marriage leave, Paternal & Maternal leave, BPJS Kesehatan.

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