itsm manager

About the job IT Service Manager (Healthcare)We are recruiting on behalf of the biggest Healthcare company in Indonesia, and they are looking to hire an IT Service Manager.Job Description:Responsible for ITSM Operation Team, contributing to multi team coordination in ICT of Siloam Hospitals. Both from Head Office and Siloam Hospital Units across...

A leading tech company in Jakarta seeks an IT Support Specialist to manage IT services and assist end users effectively. Responsibilities include administering the ITSM tool, providing first-level support, identifying and resolving incidents, managing user access, and ensuring high-quality service delivery. The ideal candidate should have strong...

About the job IT Service Manager (Healthcare)We are recruiting on behalf of the biggest Healthcare company in Indonesia, and they are looking to hire an IT Service Manager.Job Description:Responsible for ITSM Operation Team, contributing to multi team coordination in ICT of Siloam Hospitals. Both from Head Office and Siloam Hospital Units across...

6 - 8 Years Permanent Job Description What Will You Do : Ensure consistent and high-quality IT service delivery, meeting SLA, uptime, and service availability targets. Monitor and improve incident, request, problem, and change management performance based on ITIL practices. Conduct regular ITSM reviews and drive continual service improvement (CSI)...

Handle acquisition and identification of fixed assets to ensure accurate asset records. Oversee the asset lifecycle, including replacement, maintenance renewal, insurance, physical checks, disposal, and retirement, ensuring SLA compliance. Maintain stock for lending facilities, resolve issues, and submit claims and inspection reports to meet SLAs. Monitor...

Select how often (in days) to receive an alert:Digital Edge DC (Digital Edge) is an emerging data center platform company, established to transform digital infrastructure in Asia. We seek to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering the populations they serve.Through building and operating...

Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly.Job PurposeLead...

Key Responsibilities: Event & Incident Management Expert: • Incident recording and classification in ticketing system; handling through to resolution and escalation; major incident coordination (war room, updates every 30 minutes); monthly incident reports and knowledge base articles. Asset & Configuration Management Expert: • CMDB management and...

Responsible for managing all cloud computing-based data center services supporting the operations of the Map Production Center (MPC), ensuring services run in accordance with agreed service levels (SLA), using ITIL-based IT service management practices. Key Responsibilities: Manage the end-to-end service lifecycle, from planning and operations through...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a...

Service Desk Manager – Third-Party Maintenance (TPM) & Managed Services Service Desk Manager – Third-Party Maintenance (TPM) & Managed Services 1. Position Summary The Service Desk Manager is responsible for the overall operation and performance of the Service Desk supporting Third-Party Maintenance (TPM) and Managed Services. The Manager leads the...

Untuk dapat berhasil dalam peran ini, Anda perlu memiliki:Pengalaman tingkat pemula dalam troubleshooting dan dukungan teknis di bidang keamanan, jaringan,pusat data, sistem, atau penyimpanan pada organisasi TIK skala menengah hingga besar.Pengetahuan dasar mengenai agen manajemen, konsep redundansi, serta proses ITIL.Disiplin tinggi dalam menangani tiket...

Chandra Asri Group is seeking an experienced Head of IT Service Desk to lead the IT Service Desk team, ensure reliable support, and drive service excellence across the organization.You will manage incident resolution, SLA adherence, and coordination with L2 teams, while mentoring staff and implementing ITSM improvements using Jira Service Management,...

Role Responsibilities • Incident & Service Request Management • Act as the Single Point of Contact (SPOC) for IT-related incidents and service requests. • Receive, record, categorize, prioritize, and track tickets through the ITSM system. • Provide first-level troubleshooting and resolution. • Escalate unresolved issues to the appropriate...

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led,...

OverviewKey Measures and Activities outline responsibilities related to ITSM and end-user support, including incident handling, problem identification, service delivery, and access management.ResponsibilitiesAdministering, managing, and addressing improvement ideas accordingly in terms of ITSM Tool.End user support.Identify incidents or requests from users...

PT Astra Graphia Information Technology is seeking IT Operation Engineers to support reliable, secure, and high-performing technology services across operational sites in Indonesia. You will monitor stations, desktops, endpoints, displays, and network devices while providing responsive support.The role covers incident response, troubleshooting, software...

PT Astra Graphia Information Technology is seeking IT Operation Engineers to support reliable, secure, and high-performing technology services across operational sites in Indonesia. You will monitor stations, desktops, endpoints, displays, and network devices while providing responsive support.The role covers incident response, troubleshooting, software...

PT Astra Graphia Information Technology is seeking IT Operation Engineers to support reliable, secure, and high-performing technology services across operational sites in Indonesia. You will monitor stations, desktops, endpoints, displays, and network devices while providing responsive support.The role covers incident response, troubleshooting, software...

PT Astra Graphia Information Technology is seeking IT Operation Engineers to support reliable, secure, and high-performing technology services across operational sites in Indonesia. You will monitor stations, desktops, endpoints, displays, and network devices while providing responsive support.The role covers incident response, troubleshooting, software...