itsm manager

About the job IT Service Manager (Healthcare)We are recruiting on behalf of the biggest Healthcare company in Indonesia, and they are looking to hire an IT Service Manager.Job Description:Responsible for ITSM Operation Team, contributing to multi team coordination in ICT of Siloam Hospitals. Both from Head Office and Siloam Hospital Units across...

A leading tech company in Jakarta seeks an IT Support Specialist to manage IT services and assist end users effectively. Responsibilities include administering the ITSM tool, providing first-level support, identifying and resolving incidents, managing user access, and ensuring high-quality service delivery. The ideal candidate should have strong...

Tata Consultancy Services is seeking a skilled IT Operations & ITSM administrator to manage Symphony Summit, Jira/Confluence, ITAM/CMDB, and monitoring tools. You will ensure accurate CMDB data, configure workflows, and support AIOps integrations while maintaining security through CyberArk PAM.The role involves maintaining dashboards, reports, and tool...

About the job IT Service Manager (Healthcare)We are recruiting on behalf of the biggest Healthcare company in Indonesia, and they are looking to hire an IT Service Manager.Job Description:Responsible for ITSM Operation Team, contributing to multi team coordination in ICT of Siloam Hospitals. Both from Head Office and Siloam Hospital Units across...

ParagonCorp is seeking a senior IT Service Manager to lead the ITSM function and drive reliable, scalable IT service delivery across the organization. You will define the ITSM strategy, roadmap, governance, and standards, owning core ITSM processes and ensuring continuous improvement.You will oversee performance frameworks, KPIs, SLAs, and collaborate with...

6 - 8 Years Permanent Job Description What Will You Do : Ensure consistent and high-quality IT service delivery, meeting SLA, uptime, and service availability targets. Monitor and improve incident, request, problem, and change management performance based on ITIL practices. Conduct regular ITSM reviews and drive continual service improvement (CSI)...

Handle acquisition and identification of fixed assets to ensure accurate asset records. Oversee the asset lifecycle, including replacement, maintenance renewal, insurance, physical checks, disposal, and retirement, ensuring SLA compliance. Maintain stock for lending facilities, resolve issues, and submit claims and inspection reports to meet SLAs. Monitor...

Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly.Job PurposeLead...

Responsible for managing all cloud computing-based data center services supporting the operations of the Map Production Center (MPC), ensuring services run in accordance with agreed service levels (SLA), using ITIL-based IT service management practices. Key Responsibilities: Manage the end-to-end service lifecycle, from planning and operations through...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a...

Service Desk Manager – Third-Party Maintenance (TPM) & Managed Services Service Desk Manager – Third-Party Maintenance (TPM) & Managed Services 1. Position Summary The Service Desk Manager is responsible for the overall operation and performance of the Service Desk supporting Third-Party Maintenance (TPM) and Managed Services. The Manager leads the...

Memimpin dan mengelola operasional IT Support dan Operation Center.Memastikan operasional berjalan sesuai SOP, SLA, KPI, dan standar layanan.Mengawasi performa tim dalam menangani kendala, permintaan layanan, dan eskalasi user.Melakukan monitoring dan evaluasi performa operasional serta menyusun improvement plan.Menganalisis permasalahan dan mengembangkan...

Responsible for managing all cloud computing-based data center services supporting the operations of the Map Production Center (MPC), ensuring services run in accordance with agreed service levels (SLA), using ITIL-based IT service management practices. Key Responsibilities: • Manage the end-to-end service lifecycle, from planning and operations through...

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.Job DescriptionRole Purpose:Lead L3 network engineering for enterprise...

Chandra Asri Group is seeking an experienced Head of IT Service Desk to lead the IT Service Desk team, ensure reliable support, and drive service excellence across the organization.You will manage incident resolution, SLA adherence, and coordination with L2 teams, while mentoring staff and implementing ITSM improvements using Jira Service Management,...

Key Purpose Support and administer SAP business applications across Asia Pacific, providing application support, change management, testing, and deployment activities while ensuring effective Material Master Data Governance (MDG), data quality, and compliance. Key Responsibilities Provide first-level support for SAP S/4HANA and GTS applications,...

OverviewKey Measures and Activities outline responsibilities related to ITSM and end-user support, including incident handling, problem identification, service delivery, and access management.ResponsibilitiesAdministering, managing, and addressing improvement ideas accordingly in terms of ITSM Tool.End user support.Identify incidents or requests from users...

About TCS: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief. Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a...

PT Astra Graphia Information Technology is seeking IT Operation Engineers to support reliable, secure, and high-performing technology services across operational sites in Indonesia. You will monitor stations, desktops, endpoints, displays, and network devices while providing responsive support.The role covers incident response, troubleshooting, software...

PT Astra Graphia Information Technology is seeking IT Operation Engineers to support reliable, secure, and high-performing technology services across operational sites in Indonesia. You will monitor stations, desktops, endpoints, displays, and network devices while providing responsive support.The role covers incident response, troubleshooting, software...