Customer Support Specialist

1 week ago

Yogyakarta, Indonesia exabytes Full time

**GROW your career with Exabytes**:
We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career, there’s no better home for your potential than Exabytes

**Customer Support Specialist (Yogyakarta)**:

- Full-time
- Experience 1 Year
- Hiring 1 Person
- Yogyakarta

**Responsibilities**:

- Provide technical assistance and guidance to clients for products & services offered by Exabytes
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
- Handle troubleshoot errors related to hosting related services (Windows & Linux)
- Monitor servers' performances
- Ensure servers are working on optimum performance
- Reply to clients via Helpdesk
- Able to answer and reply to phone calls on Technical related issues
- Perform weeky & monthly server maintenance

**Requirements**:

- At least 1 Year(s) of working experience in related field is required for this position
- Bachelor Degree from any study, Preferably Marketing or IT
- Knowledge of Windows and Linux operating system and networking
- Software solution and network structure design experience and hardware knowledge will be an advantage
- Strong analytical skills and structured problem solving approach
- Customer focus and excellent communication skills
- Excellent active listening skills
- Understanding of urgency and priority handling experience
- Ability to explain complex issue in a clear and easy to understand to a technical and non
- technical audience
- Knowing about the Domain,Hosting/Server, Website sales is an advantage
- Experience using help desk software and remote support tools
- Age Max 33 Years

**Working environment**:
Must be based in Jogja or willing to be relocate to Jogja
Hybrid working is allowed (after the probationary period)

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