Customer Support

4 days ago

Yogyakarta, Yogyakarta, Indonesia PT Rahadhyan Integarasi Nusantara Full time 4,000,000 - 8,000,000 per year

PT Rahadhyan Integrasi Nusantara

PT Rahadhyan Integrasi Nusantara membuka peluang bagi individu yang berdedikasi dan memiliki kemampuan komunikasi yang baik untuk bergabung sebagai Customer Support. Posisi ini bertugas memberikan dukungan kepada pelanggan dalam penggunaan produk IT yang telah dikembangkan dan diimplementasikan oleh perusahaan.

Tanggung Jawab Utama:

  • Memberikan dukungan teknis dan non-teknis kepada pelanggan terkait produk IT yang telah dikembangkan dan digunakan.
  • Membantu pelanggan dalam mengatasi masalah atau pertanyaan mengenai penggunaan produk IT.
  • Melakukan panduan atau pelatihan singkat kepada pelanggan untuk memaksimalkan pemanfaatan fitur produk.
  • Menangani laporan keluhan pelanggan dengan cepat, efektif, dan profesional.
  • Berkoordinasi dengan tim teknis dan pengembangan produk untuk menyelesaikan masalah yang lebih kompleks.
  • Memastikan tingkat kepuasan pelanggan yang tinggi melalui pelayanan yang ramah dan responsif.
  • Membuat laporan berkala mengenai masalah yang sering muncul serta memberikan masukan untuk peningkatan produk.
  • Menjaga komunikasi yang baik dengan pelanggan untuk memastikan keberlanjutan penggunaan produk.

Kualifikasi:

  • Pria/wanita, usia maksimal 30 tahun.
  • Pendidikan minimal D3/S1 di bidang IT, Sistem Informasi, Komunikasi, atau jurusan terkait.
  • Pengalaman minimal 1 tahun sebagai Customer Support atau posisi sejenis, terutama di industri IT (fresh graduate dipersilakan melamar).
  • Memiliki kemampuan komunikasi verbal dan tertulis yang baik.
  • Pemahaman dasar tentang produk dan layanan IT, termasuk troubleshooting sederhana.
  • Berorientasi pada kepuasan pelanggan dan mampu bekerja dengan deadline.
  • Memiliki kemampuan multitasking dan manajemen waktu yang baik.
  • Menguasai alat bantu komunikasi seperti email, chat support, dan platform tiket pelanggan (misalnya Zendesk atau Freshdesk).
  • Berkepribadian ramah, sabar, dan solutif.
  • Memiliki kemampuan analitis untuk memahami masalah pelanggan dan memberikan solusi yang sesuai.

Fasilitas:

  • Gaji kompetitif.
  • Bonus kinerja berdasarkan kepuasan pelanggan.
  • Pelatihan dan pengembangan karier di bidang Customer Support dan teknologi IT.
  • Lingkungan kerja yang kolaboratif dan mendukung inovasi.

Jenis Pekerjaan: Penuh Waktu

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