Manager, Fraud Operation

**Job Description**:

- Life at Grab
- At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
- Get to know Our Team
- The Business Improvement and Risk Management team acts as a think-tank of our daily operations here at Grab. We leverage our rich datasets to identify solutions to problems ranging from safety to fraud. We love being hands-on from the end-to-end data lifecycle; from analyzing and identifying the behavior of consumers to building detection and prevention modules for any suspicious activities. If you are passionate about solving complex problems with immediate real-world impact, we want you
- Get to know the Role
- As a Fraud Operations Manager, you are responsible for conducting risk assessments for existing and up-and-coming products, creating optimum solutions that work to prevent risk and fraud in Grab Indonesia ecosystem (be it for driver, passengers, eaters, merchants, and our kios agent), building models that measure risk assessments, and laying out strategies on process efficiency for the wider team to follow. You will play an important role in the implementation of processes to support strategies that help to reduce inefficient and repetitive processes which will directly impact the safety and wellbeing of all Grab users.
- The day-to-day activities:
- You will be the representative of fraud related matters for all business verticals in the organization both internally and externally and be accountable for fraud related OKRs and metrics.-
- You are responsible for analyzing data reports to identify insights of user behaviors or potential risk trends and translate these insights into risk strategies and roadmaps-
- You will closely collaborate cross-functionally with regional and local teams including regional user trust, engineering, product management, city management team, and customer experience to build fraud detection engine, improve risk system functionalities, and optimize processes and workflows-
- You will ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures- The must haves:
- You have at least 3-5 years of experience in Management Consulting / Business Intelligence / Product Management-
- You have experience in fraud risk management with extensive exposure to strategic planning and operations, risk intelligence, and fraud prevention strategies-
- You have sound competency in managing project rollouts, implementing enforcement changes, or setting up operational process-
- You have experience in communicating high-level strategy details effectively across disciplines, locations, and organizations, including to senior leadership-
- Your literacy in SQL, Tableau and other visualization tools is a strong plus.- Our Commitment
- We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
- About Grab
- Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
- Join us today to drive Southeast Asia forward, together.